Strategic Partner Success Manager

Intuit, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a Partner Success Manager in the Atlanta area to own the end-to-end journey for a portfolio of high-value accounting firms. You will lead as a strategic partner, coordinating with Sales, Professional Services, Support, and Product to ensure a premium VIP experience and strong platform adoption.

The role emphasizes customer obsession, fast action, and ownership over outcomes. You will drive product education and engage in proactive governance to protect retention and

Qualifications

• 3+ years of experience in Customer Success, Account Management, or B2B client or partner engagement.
• Working understanding of accounting and bookkeeping fundamentals and accounting firm workflows.
• 1+ years experience in an accounting/bookkeeping environment.
• Proven track record of driving product adoption, improving retention, and delivering business value in a large-scale matrixed organization.
• Up to 30% travel time to partner sites.

Responsibilities

• Lead your portfolio with an entrepreneurial mindset; identify opportunities and drive outcomes proactively.
• Serve as a dedicated strategic partner to ensure firms leverage Intuit’s platform to meet their needs.
• Manage end-to-end firm experience from implementation to renewal with cross-team collaboration.
• Act as an accountant advocate, coordinating with internal teams to resolve issues quickly.
• Conduct regular check-ins and business reviews to assess firm health and guide decisions.
• Drive product education for firms on platform features and capabilities.
• Monitor KPIs, usage trends, and renewal indicators to identify expansion opportunities.
• Lead retention and renewal planning to ensure long-term value and engagement.
• Translate recurring product pain points into roadmap insights for enhancements.

Skills

Leadership

Entrepreneurial mindset

Self-starter

Cross-functional collaboration

Data-driven

Communication

SaaS experience

Travel readiness

Strategic thinking

Account management

Customer success

Education

Accounting/bookkeeping courses

Tools

Quickbase

Salesforce

Job description

Intuit, Inc. is seeking a Partner Success Manager in the Atlanta area to own the end-to-end journey for a portfolio of high-value accounting firms. You will lead as a strategic partner, coordinating with Sales, Professional Services, Support, and Product to ensure a premium VIP experience and strong platform adoption.

The role emphasizes customer obsession, fast action, and ownership over outcomes. You will drive product education and engage in proactive governance to protect retention and