Strategic Partner Success Manager

Perseus Group, Constellation Software; Oregon; Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short/long-term disability

401(k) with company match

Job summary

TUNE is seeking a Customer Success Manager to manage a book of business, deepen client relationships, and drive annual renewals and upsells. This role requires SaaS knowledge, a consultative selling mindset, and comfort engaging with executives.

You will train clients on new features, strategize for deeper platform utilization, and identify opportunities for growth across advertiser and network accounts.

Qualifications

• 3+ years of account management experience with a consultative mindset.
• Sales or business development experience in growing existing clients.
• Experience managing brand, advertiser, or network clients.
• Experience in affiliate marketing, partner marketing, or performance marketing.
• Exceptional interpersonal communication, presentation skills, and business acumen.
• Comfort engaging with executive leaders.
• Experience negotiating win–win contract conditions with clients.
• Outgoing, positive, and energetic personality.

Responsibilities

• Owning a book of business of current clients and serving as a main point of contact
• Building deep relationships with clients to establish a consultative approach towards growing and optimizing their business
• Renewing annual contracts and upselling new products to our current clients
• Promoting new features and services by training and empowering clients to adopt those features
• Strategizing with clients for deeper utilization of, and success with, the TUNE platform
• Analyzing future potential, opportunities, and growth for your TUNE accounts

Skills

Account management

Consultative mindset

SaaS concepts

Executive engagement

Negotiation

Interpersonal communication

Presentation skills

Business development

Leadership

Education

Bachelor's degree

Job description

TUNE is seeking a Customer Success Manager to manage a book of business, deepen client relationships, and drive annual renewals and upsells. This role requires SaaS knowledge, a consultative selling mindset, and comfort engaging with executives.

You will train clients on new features, strategize for deeper platform utilization, and identify opportunities for growth across advertiser and network accounts.