Customer Success Manager

TUNE; United States; Remote; USD 72,000 - 88,000; Full time

Job summary

TUNE's Customer Success Management team seeks a results-driven professional to build trusted relationships with accounts and drive performance marketing growth.

You will own a portfolio, renew contracts, upsell new products, and train clients on new features while aligning with executive stakeholders. A strategic and technical mindset is essential to helping clients optimize the TUNE platform and achieve measurable success.

Qualifications

• 3+ years of account management & customer-focused experience with a consultative mindset.
• Past sales or business development experience in growing existing clients.
• Experience handling brand, advertiser, or network clients in affiliate/partner marketing.

Responsibilities

• Own a book of business and serve as the main client contact.
• Build deep client relationships with a consultative approach.
• Renew annual contracts and upsell new products.
• Promote new features through client training and adoption.
• Strategize for deeper utilization and success on the TUNE platform.
• Analyze future opportunities and growth potential for accounts.

Skills

Account management

Consultative selling

SaaS concepts

Communication

Executive engagement

Negotiation

Relationship building

Industry knowledge

Presentations

Multitasking

Education

Bachelor's degree

Job description

As part of TUNE’s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our accounts. You’ll be an expert on all things TUNE Partner Marketing and will serve as our clients’ main point of contact to help their performance marketing efforts optimize and grow. You must bring both a strategic and technical mindset to the table, love working with people, and have a passion for growing existing accounts, as well as teaching and promoting new features and technologies.

You’ll be responsible for…

• Owning a book of business of current clients and serving as a main point of contact

• Building deep relationships with clients to establish a consultative approach towards growing and optimizing their business

• Renewing annual contracts and upselling new products to our current clients

• Promoting new features and services by training and empowering clients to adopt those features

• Strategizing with clients for deeper utilization of, and success with, the TUNE platform

• Analyzing future potential, opportunities, and growth for your TUNE accounts

What we look for…

• A passion for the online & mobile advertising industry

• Ability to pick-up, learn, and quickly become knowledgeable in SaaS tech concepts

• 3+ years of account management & customer focused experience, utilizing a consultative mindset

• Past sales or business development experience in the growth of existing clients

• Experience managing various brand, advertiser, or network clients

• Experience in affiliate marketing, partner marketing, or performance marketing

• Ability to prioritize and manage the needs of many accounts

• Exceptional interpersonal communication, presentation skills, and business acumen.

• Must feel comfortable engaging with executive leaders.

• Must have experience negotiating win‑win contract conditions with clients.

• Outgoing, positive, and energetic personality - This role requires building a positive relationship with our clients that will support their ongoing loyalty.

• Bachelor’s degree required

FLSA Designation (US Only):

Exempt

Salary Range:

The estimated base salary range for this role is USD$72,000.00 - USD$88,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Other Compensation (US Only):

Not Applicable

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [e-mail].

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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