Growth-Driven Customer Success Manager for SaaS & Partners

TUNE; Oregon; Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Disability insurance

Job summary

TUNE is seeking a Customer Success Manager in Oregon to own a book of business and serve as the primary contact for clients, guiding them on performance marketing with the TUNE platform. You will build deep client relationships, drive renewal and upsell opportunities, and promote new features through training and strategic guidance, ensuring optimized growth and ongoing loyalty.

This role requires excellent communication with executives, a strategic mindset, and the ability to translate

Qualifications

• 3+ years in account management or customer-focused roles with a consultative approach.
• Experience in growth/upsell of existing clients and renewals.
• Familiarity with affiliate/partner/performance marketing is a plus.
• Ability to engage with executive leaders and negotiate win‑win terms.
• Strong interpersonal, presentation, and business acumen.

Responsibilities

• Own a book of business and act as the primary client contact.
• Build deep relationships to drive growth and optimization.
• Renew contracts and upsell new products to current clients.
• Promote new features through training and enablement.
• Strategize with clients for deeper utilization of the TUNE platform.
• Analyze opportunities and potential growth for accounts.

Skills

Account management

Consultative selling

SaaS concepts

Executive communication

Relationship building

Growth mindset

Education

Bachelor's degree

Job description

TUNE is seeking a Customer Success Manager in Oregon to own a book of business and serve as the primary contact for clients, guiding them on performance marketing with the TUNE platform. You will build deep client relationships, drive renewal and upsell opportunities, and promote new features through training and strategic guidance, ensuring optimized growth and ongoing loyalty.

This role requires excellent communication with executives, a strategic mindset, and the ability to translate