Strategic CSM — Education SaaS Growth & Renewals

Tassel Group; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Tassel Group is seeking a Customer Success Manager to own regional book of business, drive renewals, upsell and expand adoption with university partners.

You will manage a large portfolio, forecast, coordinate with Product and Implementation, and ensure customers realize value and stay engaged through expansion opportunities.

The role is quota-bearing and requires strong communication, organizational skills, and the ability to present to audiences during webinars and events.

Job description

Tassel Group is seeking a Customer Success Manager to own regional book of business, drive renewals, upsell and expand adoption with university partners.

You will manage a large portfolio, forecast, coordinate with Product and Implementation, and ensure customers realize value and stay engaged through expansion opportunities.

The role is quota-bearing and requires strong communication, organizational skills, and the ability to present to audiences during webinars and events.