Strategic Partner Quality & Performance Lead

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 58,000 - 101,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a Partner Performance Quality Lead to manage quality programs across internal and external teams, ensuring policy and process compliance. You will analyze data, coordinate with cross-functional partners, and drive continuous improvements in a fast-paced environment.

Role requires 3+ years in trust & safety operations/leadership, strong communication, and ability to influence stakeholders globally. Travel is 10–15% across LA and Mountain View offices.

Qualifications

• 3+ years experience in Trust & Safety Operations Management & Leadership, Vendor Management, or equivalent industry experience
• Strong communication skills with the ability to pay close attention to detail, creating reports and maintaining documentation
• Strong oral and written communications and influencing skills, and are able to navigate a global organization, influence stakeholders and affect outcomes
• Able to work with minimal supervision, taking ownership of work and completing tasks in timely manner, while adapting rapidly to changing work environments, priorities and organizational needs
• Ability to identify gaps in existing processes/policies/procedures and efficiency gain through enhanced processes, policies and procedures
• Proficiency with data visualization tools that utilize query language (SQL, Tableau, etc)
• Advanced knowledge in Microsoft Office Suite (Excel, PowerPoint) G-Suite, (Sheets, Docs, Slides)
• Some travel between our Los Angeles and Mountain View offices

Responsibilities

• Own the quality assurance operations of partner content review teams and serve as a designated point of contact between TikTok cross functional stakeholders and external vendor teams
• Ensure that Partners are on track to meet or exceed KPI targets
• Establish performance glidepaths, creating calculated milestones to drive continuous success and maintain standards for vendors, monitoring site specific metrics and trends
• Perform data analysis to uncover problematic error trends, develop collaborative improvement initiatives, and report findings
• Identify improvement areas for external quality team performance and work closely with internal stakeholders and vendor leadership to prepare solutions
• Perform as a functional bridge between external vendors, internal stakeholders, and the quality team
• Maintain expert understanding of TikTok’s policies, procedures, app features, and internal documents
• Own weekly calibration sessions with vendor partners to ensure consistent alignment of policy and process
• Attend regular vendor delivered business reviews, track performance metrics, maintain organized records, and conduct conversations regarding recent trends
• Work on AdHoc projects as requested by leadership and manage multiple responsibilities simultaneously
• Travel expectation is 10-15% for this role

Skills

Data analysis

SQL

Tableau

Excel

PowerPoint

G-Suite

Tools

SQL

Tableau

Job description

TikTok USDS Joint Venture LLC is seeking a Partner Performance Quality Lead to manage quality programs across internal and external teams, ensuring policy and process compliance. You will analyze data, coordinate with cross-functional partners, and drive continuous improvements in a fast-paced environment.

Role requires 3+ years in trust & safety operations/leadership, strong communication, and ability to influence stakeholders globally. Travel is 10–15% across LA and Mountain View offices.