Trust & Safety Quality Improvement Specialist

TikTok; San Jose (CA); On-site; USD 76,000 - 151,000; Full time

Job summary

TikTok is seeking a Trust & Safety Operations partner in California to support content moderation workflows and policy enforcement, ensuring high-quality outcomes across the process.

You will monitor performance, analyze data, identify root causes, and collaborate with frontline teams to drive actionable improvements in a fast-paced environment.

This role emphasizes ownership, structured problem-solving, and cross-functional teamwork to strengthen operational execution.

Qualifications

• Fluent English required for day-to-day communication.
• Experience in Trust & Safety with an understanding of content moderation, policy enforcement, quality management, and operational processes.
• Strong sense of ownership, with the ability to independently drive initiatives and support execution.
• Demonstrated project management capabilities and ability to manage priorities effectively.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Ability to proactively partner with front-line teams to improve execution and quality outcomes.

Responsibilities

• Trust & Safety Operations support: Support day-to-day Trust & Safety operations with a strong understanding of content moderation, policy enforcement, quality management, and operational processes.
• Quality Monitoring & Improvement: Monitor quality performance, identify fluctuations and trends, and drive initiatives to improve moderation quality outcomes.
• Data Analysis & Root Cause Investigation: Conduct granular data analysis to uncover performance gaps, investigate root causes, and translate findings into actionable recommendations.
• Front-line Partnership: Partner proactively with front-line teams to support execution, improve consistency, and strengthen operational performance.
• Cross-Functional Collaboration: Work closely with relevant stakeholders across operations and partner teams to align on quality priorities, challenges, and improvement opportunities.
• Project Management & Ownership: Demonstrate strong ownership in managing initiatives, following through on action plans, and supporting operational improvements from identification to execution.
• Analytical Problem Solving: Apply strong analytical thinking, attention to detail, and structured problem-solving skills to address operational challenges effectively.

Skills

Fluent English

Trust & Safety

Ownership

Project management

Attention to detail

Cross-functional collaboration

Job description

TikTok is seeking a Trust & Safety Operations partner in California to support content moderation workflows and policy enforcement, ensuring high-quality outcomes across the process.

You will monitor performance, analyze data, identify root causes, and collaborate with frontline teams to drive actionable improvements in a fast-paced environment.

This role emphasizes ownership, structured problem-solving, and cross-functional teamwork to strengthen operational execution.