Trust & Safety Quality & Process Solutions Lead

TikTok; San Jose (CA); On-site; USD 76,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Paid time off and holidays

Job summary

TikTok is seeking a Product and Process Solutions Specialist to support Live & Monetization, Trust & Safety in San Jose. The role focuses on quality excellence across content moderation and policy enforcement workflows, partnering with front-line teams and cross-functional stakeholders to monitor performance and drive improvements.

Responsibilities include monitoring quality, performing data analysis, and owning improvement initiatives from identification to execution with strong problem-solving

Qualifications

• Fluent English proficiency required for day-to-day communication and work-related activities.
• Experience in Trust & Safety with understanding of content moderation, policy enforcement, quality management and operational processes.
• Demonstrated ownership with ability to independently drive initiatives and support execution.
• Strong project management capabilities and ability to manage priorities effectively.
• Strong attention to detail, analytical thinking and problem-solving skills.
• Ability to proactively partner with front-line teams to improve execution and quality outcomes.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Trust & Safety Operations Support: Support day-to-day Trust & Safety operations with a strong understanding of content moderation, policy enforcement, quality management, and operational processes.
• Quality Monitoring & Improvement: Monitor quality performance, identify fluctuations and trends, and drive initiatives to improve moderation quality outcomes.
• Data Analysis & Root Cause Investigation: Conduct granular data analysis to uncover performance gaps, investigate root causes, and translate findings into actionable recommendations.
• Front-line Partnership: Partner proactively with front-line teams to support execution, improve consistency, and strengthen operational performance.
• Cross-Functional Collaboration: Work closely with relevant stakeholders across operations and partner teams to align on quality priorities, challenges, and improvement opportunities.
• Project Management & Ownership: Demonstrate strong ownership in managing initiatives, following through on action plans, and supporting operational improvements from identification to execution.
• Analytical Problem Solving: Apply strong analytical thinking, attention to detail, and structured problem-solving skills to address operational challenges effectively.

Skills

Fluent English

Trust & Safety

Project management

Ownership

Analytical thinking

Attention to detail

Cross-functional collaboration

Job description

TikTok is seeking a Product and Process Solutions Specialist to support Live & Monetization, Trust & Safety in San Jose. The role focuses on quality excellence across content moderation and policy enforcement workflows, partnering with front-line teams and cross-functional stakeholders to monitor performance and drive improvements.

Responsibilities include monitoring quality, performing data analysis, and owning improvement initiatives from identification to execution with strong problem-solving