Senior TPM, Security & IT Ops Excellence

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 132,000 - 314,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a Senior Technical Program Manager, Operational Excellence to partner with senior leadership and drive end-to-end programs across Security and IT, with a focus on OKRs, KPIs, governance, and efficient operation.

You will develop tools and dashboards, surface risks, and lead cross-functional initiatives to improve execution quality and cost structures while aligning with US compliance mandates.

Qualifications

• Bachelor's degree and 5+ years of experience in technical program management, program management, or project management in security, infrastructure, enterprise technology, or similarly complex technical environments.
• Experience building programs from kick-off to close, planning and leading large cross-functional initiatives with multiple stakeholders, dependencies, and executive visibility.

Responsibilities

• Collaborate with the S&P senior leadership team to drive change management efforts by identifying areas for strategic change, leading large-scale transformation and efficiency programs, defining the overall transformation journey in collaboration with leadership, setting milestones, and determining success metrics.
• Build cohesive tooling and maintain dashboards unifying success/failure metrics for all of S&P.
• Collaborate with Chief Security Officer and S&P leadership to provide data-backed insights that drive strategic decisions and prioritization.
• Own the Quarterly Business Reviews (QBRs), executive program reviews, and related narratives from content formation through delivery to senior leadership.
• Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and opportunities to provide data-backed insights that influence S&P strategic direction.
• Identify organizational and operational inefficiencies, redesign processes, optimize systems, and lead cross-functional initiatives to drive improvements in operational excellence.
• Develop and maintain KPIs and OKRs, and regularly report progress to leadership using data-driven insights.

Skills

Data analysis

Cross-functional collaboration

Executive communication

Change management

Process improvement

Education

Bachelor's degree

Tools

Dashboards

Job description

TikTok USDS Joint Venture LLC is seeking a Senior Technical Program Manager, Operational Excellence to partner with senior leadership and drive end-to-end programs across Security and IT, with a focus on OKRs, KPIs, governance, and efficient operation.

You will develop tools and dashboards, surface risks, and lead cross-functional initiatives to improve execution quality and cost structures while aligning with US compliance mandates.