Strategic Partner Delivery Leader

salesforce.com, inc.

Chicago (IL)

Hybrid

USD 143,000 - 217,000

Full time

14 days+

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Job summary

Salesforce is seeking a Partner Delivery Advisor to join the Global Consulting Partner organization. You will serve as a trusted delivery expert embedded within partner ecosystems, guiding strategic partner-led implementations of Agentforce and Salesforce products.

The role requires delivering advisory services across pre-sale to active delivery, mitigating risks, and aligning partnerships with business outcomes. Office-based or remote, with high accountability in a fast-paced environment.

Qualifications

5+ years of experience in consulting, technical advisory, program management, or account management, ideally with Salesforce or related enterprise SaaS applications.
Demonstrated experience advising on or overseeing the delivery of AI or LLM-based technologies, including Agentforce or equivalent agentic AI platforms.
Working technical knowledge of the Salesforce platform - Core CRM, Data Cloud, Flow, and Salesforce APIs, with ability to assess architectural approaches and identify implementation risk.
Proven ability to identify and mitigate delivery risk across complex, multi-stakeholder enterprise implementations.
Exceptional communication, presentation, and influencing skills for executive audiences.
Proven experience managing executive-level relationships in a strategic advisory or consulting capacity.
Strong analytical and problem-solving capabilities; navigate ambiguous situations with a solutions mindset.
Experience with Professional Services or managed services environment within the Salesforce ecosystem.
Ability to manage multiple concurrent partner engagements in a high-velocity environment.

Responsibilities

Provide implementation and technical advisory at key points in time across pre-sale, pre-implementation, and active delivery phases of Salesforce partner-led engagements.
Conduct point-in-time reviews of partner and customer project deliverables to assess progress, surface risks, and provide actionable recommendations.
Proactively identify delivery risks and provide independent assessments of implementation health.
Lead critical account recovery efforts in partnership with internal Salesforce teams, including escalation management and corrective action planning.
Validate partner delivery approaches and drive accountability against milestones and quality standards.
Identify staffing gaps within partner teams and connect partners with the right resources.