Order to Cash Specialist

RemX | The Workforce Experts; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

RemX | The Workforce Experts is seeking an Order-to-Cash Specialist to support the full customer order lifecycle from entry through payment collection.

In this role you will serve as a link between customers, suppliers, sales, operations, and accounting to ensure orders are processed accurately, delivered on time, invoiced correctly, and payments collected efficiently.

Qualifications

• 2+ years in order processing or related ops.
• Experience with ERP systems like SAP.
• Strong Excel and Office skills; good communication.

Responsibilities

• Manage end-to-end order-to-cash process, including invoicing and payment tracking.
• Enter and maintain customer orders in ERP with pricing and delivery accuracy.
• Coordinate with suppliers and internal teams to meet requirements.
• Prepare shipping docs, invoices, packing slips, and tracking.
• Handle returns, credits, and RMA through resolution.
• Track payments and assist accounts receivable; follow up on invoices.
• Maintain accurate data and ensure process compliance.
• Partner with sales, accounting, and operations to improve service.

Skills

Order processing

Customer service

Accounts receivable

ERP systems

Excel

Communication

Organization

Problem-solving

Manufacturing/B2B experience

Tools

SAP

Job description

We are seeking a detail-oriented Order-to-Cash Specialist to support the full customer order lifecycle from order entry through payment collection. This role serves as a key link between customers, suppliers, sales, operations, and accounting to ensure orders are processed accurately, delivered on time, invoiced correctly, and collected efficiently. Experience working within an ERP system and managing customer-facing administrative processes is highly preferred.

Key Responsibilities:

• Manage the complete order-to-cash process, including order entry, invoicing, payment tracking, and customer follow-up.
• Enter and maintain customer orders in an ERP system while ensuring accuracy of pricing, quantities, and delivery schedules.
• Coordinate with suppliers and internal teams to ensure customer requirements are met and delivery commitments remain on track.
• Prepare shipping documentation, invoices, packing slips, and tracking information.
• Manage returns, credits, and RMA transactions from initiation through resolution.
• Track customer payments, assist with accounts receivable activities, and follow up on outstanding invoices.
• Maintain accurate customer, pricing, and order data while ensuring process compliance.
• Partner with sales, accounting, and operations teams to improve customer service and operational efficiency.

Qualifications:

• 2+ years of experience in order processing, customer service, sales support, logistics, supply chain, accounts receivable, or related business operations.
• Experience with ERP systems such as SAP or similar platforms.
• Strong Microsoft Excel and Microsoft Office skills.
• Excellent communication, organization, and problem-solving abilities.
• Experience in a manufacturing, industrial, distribution, or B2B environment is a plus.