Strategic Ops Enablement Manager

Affirm, Inc.; Washington (District of Columbia); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage

Monthly stipends for tech and health

Flexible time off

ESPP (employee stock purchase plan)

Job summary

affirm, Inc. is seeking an operations enablement leader to deliver scalable, compliant servicing experiences.

You will own cross-functional initiatives, set program roadmaps, and partner with product, engineering, and vendor teams to ensure readiness for regulatory changes and product launches. You will define training strategies, manage end-to-end changes, and apply Lean Six Sigma to raise quality and efficiency.

Qualifications

• 7+ years of experience in program management or product operations.
• 3+ years of experience at a fintech or financial institution, including scaling operations and coaching.
• Subject matter expert on financial regulations (e.g., UCC, Reg E, Reg Z, Card Act, GLBA, GDPR).
• Certification in Six Sigma, Project Management or Design Thinking.
• Experience implementing knowledge management and training systems (Salesforce, Confluence, LMS, AI tools).
• Demonstrated success leading large-scale, cross-functional initiatives with strong execution and measurable outcomes.
• Strong skills in strategic planning, issue/risk management and cross-functional execution.
• Excellent written and verbal communication with ability to deliver executive-ready updates.

Responsibilities

• Own Program Performance: Lead cross-functional programs aligned to servicing strategy and OKRs.
• Define Program Roadmaps: Create roadmaps with KPIs, timelines, budgets, dependencies, risks.
• Partner for Impact: Align priorities with senior leaders across product, engineering, operations.
• Drive Stakeholder Engagement: Governance and executive-ready communications on status and impact.
• Manage Risk & Issue Resolution: Identify risks and drive data-backed solutions with stakeholders.
• Lead Operational Excellence: Apply Lean Six Sigma to improve quality, efficiency, and compliance.
• Own Change End-to-End: Manage design through adoption and measurement of changes.
• Build Technical Resources: Translate concepts into clear manuals for humans and AI agents.
• Elevate Knowledge Management: Evolve SOPs, learning platforms, and AI-enabled tools.
• Translate Technical Concepts: Design content for operational, instructional, and AI use.
• Own Learning & Training Strategy: Design and deliver onboarding and continuous learning with feedback loops.
• Collaborate on Experience Improvements: Work with product/engineering to optimize workflows.
• Expand Program Scope: Take on additional PM responsibilities across domains.

Skills

Program management

Regulatory awareness

Stakeholder management

Data-driven

Lean Six Sigma

Tools

Salesforce

Confluence

LMS platforms

AI-driven knowledge tools

Job description

affirm, Inc. is seeking an operations enablement leader to deliver scalable, compliant servicing experiences.

You will own cross-functional initiatives, set program roadmaps, and partner with product, engineering, and vendor teams to ensure readiness for regulatory changes and product launches. You will define training strategies, manage end-to-end changes, and apply Lean Six Sigma to raise quality and efficiency.