Operations Enablement Lead — Remote, High-Impact Programs

Affirm, Inc.; Atlanta (GA); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech and wellness

Generous time off

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an Operations Enablement leader to deliver scalable, compliant, and high-quality servicing experiences across our operations.

You will define and execute strategies for operational readiness and own a portfolio of cross-functional initiatives aligned to strategic priorities. You will partner with Product and Engineering to translate strategy into practical roadmaps, train and enable teams, and measure impact through clear program governance and metrics.

Qualifications

• 7+ years in program management or product operations in large-scale or global settings.
• 3+ years in fintech or financial institutions focusing on scaling operations and coaching teams.
• Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, GDPR, etc.

Responsibilities

• Own Program Performance: Lead cross-functional programs aligned with servicing strategy and OKRs.
• Define Program Roadmaps: Develop roadmaps with KPIs, timelines, budgets, dependencies, and risks.
• Partner for Impact: Collaborate with senior leaders across Product, Engineering, and Operations.
• Drive Stakeholder Engagement: Deliver executive-ready communications on status and impact.
• Manage Risk & Issue Resolution: Identify risks and drive data-backed resolutions.
• Lead Operational Excellence: Apply Lean Six Sigma to improve quality, efficiency, and compliance.
• Own Change End-to-End: Manage design through adoption and measurement of changes.
• Build Technical Resources: Translate concepts into manuals for humans and AI agents.
• Elevate Knowledge Management: Evolve SOPs, learning platforms, and AI-enabled tools.
• Translate Technical Concepts: Create clear resources for human and AI use.

Skills

Program management

Operations leadership

Cross-functional collaboration

Regulatory compliance knowledge

Lean Six Sigma

Job description

Affirm, Inc. is seeking an Operations Enablement leader to deliver scalable, compliant, and high-quality servicing experiences across our operations.

You will define and execute strategies for operational readiness and own a portfolio of cross-functional initiatives aligned to strategic priorities. You will partner with Product and Engineering to translate strategy into practical roadmaps, train and enable teams, and measure impact through clear program governance and metrics.