Senior Ops Enablement Lead: Scalable Servicing

Affirm, Inc.; Sioux Falls (SD); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Tech setup stipends

Generous time off

ESPP stock purchase plan

Job summary

Affirm, Inc. is seeking an Operations Enablement leader to deliver scalable, compliant, and high-quality servicing experiences across ourOps organization.

You will define strategies for operational readiness and own a portfolio of cross-functional initiatives aligned to strategic priorities, driving measurable business outcomes across teams. You will partner with Product, Engineering, and Compliance to translate strategy into scalable capabilities, lead program roadmaps, and ensure governance.

Qualifications

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations.
• 3+ years of experience at a fintech or financial institution, with scaling operations and coaching teams.
• Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, etc.
• Certification in Six Sigma, Project Management or Design Thinking.
• Experience implementing and scaling knowledge management and training tools (Salesforce, Confluence, LMS, AI tools).
• Proven ability to lead cross-functional initiatives with strong execution and stakeholder alignment.

Responsibilities

• Own complex cross-functional programs and ensure alignment with servicing strategy and OKRs.
• Define program roadmaps, track KPIs, timelines, budgets, dependencies and risks.
• Collaborate with Product, Engineering, and Operations to deliver measurable outcomes.
• Establish governance and deliver executive-ready status updates on status and impact.
• Lead end-to-end change management, adoption, and measurement of initiatives.
• Build and evolve knowledge resources for human and AI agents to improve workflows.

Skills

Program management

Operations leadership

Cross-functional collaboration

Regulatory compliance

Six Sigma

Knowledge management

Training programs

Tools

Salesforce

Confluence

LMS platforms

AI-driven knowledge tools

Job description

Affirm, Inc. is seeking an Operations Enablement leader to deliver scalable, compliant, and high-quality servicing experiences across ourOps organization.

You will define strategies for operational readiness and own a portfolio of cross-functional initiatives aligned to strategic priorities, driving measurable business outcomes across teams. You will partner with Product, Engineering, and Compliance to translate strategy into scalable capabilities, lead program roadmaps, and ensure governance.