Strategic Operations Leader — Remote, Data-Driven Change

Reserv; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO

Family leave policy

Work from anywhere

Equipment provided

Job summary

Reserv is seeking a Strategic Operations Lead in the United States to drive cross-functional initiatives spanning Claims Operations, Account Management, Product, and Finance. You will own end-to-end programs, frame problems, define scope, and coordinate teams to deliver scalable improvements.

The role favors candidates with consulting backgrounds, strong data and BI skills, and comfort presenting to senior leadership.

Qualifications

• 2+ years in management consulting, operational transformation, operations management, or strategic planning roles.
• Experience running cross-functional work against dates, and communicating it to senior leadership.
• Detail-oriented and organized, comfortable carrying several workstreams at once.
• Active use of AI tools in your own work, and interest in applying them to operations and analysis.
• Claims or insurance experience is helpful here and is not required.
• Strong quantitative skills, with comfort building the analysis yourself and working fluently in business intelligence tools (Looker, Tableau, Power BI).
• Bachelor’s degree in Business, Finance, Economics, or a related field; MBA or advanced degree preferred.

Responsibilities

• Own strategic initiatives end to end, from framing the problem through to the change being live in the business.
• Define scope, objectives, deliverables, and timelines in collaboration with senior leadership, and assemble project teams across product, engineering, claims, and account management.
• Build the quantitative and qualitative case to size both the problem and the opportunity, working across claims, finance, account, and operational data.
• Translate what you find into a recommendation leadership can decide on, and defend it when it is challenged.
• Drive initiatives through senior stakeholders, building the trust that lets you convene them and hold them to a date.
• Deliver tangible change and measure performance against metrics to verify the change landed in practice.

Skills

Cross-functional collaboration

Data analysis

AI tools

Quantitative skills

Leadership communication

Project management

Education

Bachelor’s degree in Business/Finance/Economics

MBA or related advanced degree

Tools

Looker

Tableau

Power BI

Excel

SQL

Job description

Reserv is seeking a Strategic Operations Lead in the United States to drive cross-functional initiatives spanning Claims Operations, Account Management, Product, and Finance. You will own end-to-end programs, frame problems, define scope, and coordinate teams to deliver scalable improvements.

The role favors candidates with consulting backgrounds, strong data and BI skills, and comfort presenting to senior leadership.