Remote Strategic Operations Lead

Reserv; Georgia; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Family leave

Work from anywhere

Laptop and monitor

Job summary

Reserv is an insurtech linking AI and automation to modernize claims operations. The Strategic Operations Lead will drive cross-functional initiatives, size opportunities from data and qualitative insight, and oversee implementation with senior leadership alignment.

Prior consulting/ops experience and a passion for AI-driven improvements are ideal in this national remote role. The role spans margin improvement, operating standards, and scalable processes across the organization, inviting

Qualifications

• At least 2 years in management consulting, operational transformation, operations management, or strategic planning roles.
• Experience running cross-functional work against dates, and communicating it to senior leadership.
• Detail-oriented and organized, comfortable carrying several workstreams at once.
• Active use of AI tools in your own work, and interest in applying them to operations and analysis.
• Claims or insurance experience is helpful here and is not required.
• Strong quantitative skills, with comfort building the analysis yourself and working fluently in business intelligence tools.

Responsibilities

• Own strategic initiatives end to end, from framing the problem through to the change being live in the business.
• Build the quantitative and qualitative case to size both the problem and the opportunity, working across claims, finance, account, and operational data as well as the people closest to the work.
• Drive initiatives through senior stakeholders, building the trust that lets you convene them and hold them to a date.
• Deliver tangible change rather than recommendations, and manage the work to performance metrics that show whether it is working.

Skills

Cross-functional leadership

Data-driven decision making

AI in operations

Project management

Analytical thinking

Education

Bachelor’s degree in Business/Finance/Economics

MBA or advanced degree preferred

Tools

Looker

Tableau

Power BI

Job description

Reserv is an insurtech linking AI and automation to modernize claims operations. The Strategic Operations Lead will drive cross-functional initiatives, size opportunities from data and qualitative insight, and oversee implementation with senior leadership alignment.

Prior consulting/ops experience and a passion for AI-driven improvements are ideal in this national remote role. The role spans margin improvement, operating standards, and scalable processes across the organization, inviting