Strategic Operations Leader for Key Accounts

Quiet Capital; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision coverage on

401K match

Paid caregiver leave

Employee Assistance Program

Volunteer time off

Job summary

Divisions Maintenance Group is seeking an Operations Manager in Cincinnati, OH to drive strategic execution and service excellence across major accounts. You will mentor early-career staff, balance workload across teams, and partner with cross-functional peers to sustain growth and KPI achievement.

The role blends hands-on leadership with data-driven planning, escalations management, and continuous improvement efforts to deliver scalable, customer-focused outcomes.

Qualifications

• Bachelor's degree preferred in Business Administration, Operations Management, or related field.
• 5+ years of operations management experience including leading teams and customer interaction.
• Proven coaching, performance management, and development skills.
• Strong operational and strategic mindset with KPI focus.
• Experience managing complex escalations and risk assessment.
• Ability to prioritize multiple workstreams in a fast-paced environment.
• Excellent written and verbal communication, and cross-functional collaboration.

Responsibilities

• Act as strategic advisor to the department leader and support key initiatives.
• Provide operational leadership across assigned accounts and ensure SLA/KPI achievement.
• Own high-level ticket and customer escalations with timely resolutions.
• Oversee workload planning and balance across AEs and AOMs.
• Directly mentor AOMs and AEs during training periods.
• Ensure onboarding, training reinforcement, and performance management for early-career staff.
• Collaborate with Operations peers to execute plans and implement improvements.
• Lead cross-functional initiatives with Field teams, service providers, and stakeholders.
• Participate in executive communications and Top-to-Top meetings with senior customers.
• Analyze productivity, quality, and financial data to identify trends and opportunities.
• Drive continuous improvement and process/tech/flow enhancements.
• Model customer-focused, risk-aware culture and support growth changes.

Skills

Operations leadership

Team leadership

Customer escalations

Process improvement

Cross-functional collaboration

Data analysis

Project management

Stakeholder communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM

SharePoint

Teams

Job description

Divisions Maintenance Group is seeking an Operations Manager in Cincinnati, OH to drive strategic execution and service excellence across major accounts. You will mentor early-career staff, balance workload across teams, and partner with cross-functional peers to sustain growth and KPI achievement.

The role blends hands-on leadership with data-driven planning, escalations management, and continuous improvement efforts to deliver scalable, customer-focused outcomes.