Strategic Account Leader - P&L & Growth

Quiet Capital; Cincinnati (OH); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental and vision coverage on

401K match up to 4%

Paid caregiver leave

Employee Assistance Program

Paid time off to volunteer

Job summary

Divisions Maintenance Group (DMG) seeks a Team Leader in Cincinnati, OH to own a key customer account’s full P&L, strategy, and long-term growth. You will lead Account Executives and Associate Team Leaders, shaping pricing, governance, and executive engagement across the account in a fast-paced services environment.

You’'ll drive strategic plans, forecast accuracy, risk management, and alignment with Operations and Finance while developing leadership and ensuring high standards of performance

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 7+ years of experience in direct customer account management, sales leadership, or territory management.
• Proven success owning a large customer account with full responsibility for revenue, margin, retention, and customer satisfaction.
• P&L ownership, forecasting accuracy, pricing strategy, and margin management.
• Experience leading Account Executives and/or people leaders, with demonstrated strength in performance management and succession development.
• Strong executive presence with experience engaging with C-level and senior stakeholders.
• Advanced financial acumen and the ability to use analytics and core metrics to guide strategic decisions.
• Deep industry knowledge and the ability to apply market insights and regulatory understanding to drive sustainable growth.
• Demonstrated accountability for financial and operational outcomes.
• Strategic initiative and sound judgment in complex, high-stakes environments.
• Adaptability and resilience when navigating change, conflict, and shifting customer priorities.
• Strong teamwork and influence skills, building alignment across diverse stakeholder groups.
• High integrity, professionalism, and adherence to ethical and compliance standards.
• Exceptional communication skills, with the ability to tailor messaging to executive audiences.
• Proficiency with Salesforce and Microsoft Office tools.
• Facilities maintenance industry experience preferred.
• Competitive, resilient, and dynamic leadership presence with a strong desire to win, excel, and elevate team performance while maintaining professionalism under pressure.
• Ability to be available 24/7 for customer needs.
• Valid driver’s license.
• Ability to travel at least twice per quarter for customer engagement or to support account and business growth.
• Ability to manage the stress of a fast-paced environment.

Responsibilities

• Own overall account performance, including full P&L responsibility for revenue growth, margin health, retention, and long-term value creation.
• Develop and approve annual and multi-quarter strategic account plans aligned with organizational objectives.
• Establish pricing philosophy, contract strategy, and risk parameters; approve non-standard pricing and major commercial commitments.
• Maintain deep understanding of the customer’s business, competitive landscape, and regulatory considerations to inform strategy.
• Ensure forecasting accuracy and renewal strategy across the account.
• Build and sustain executive-level relationships across key customer stakeholders.
• Lead Quarterly Business Reviews (QBRs), strategic planning sessions, and high-level negotiations.
• Serve as the final escalation point for contractual, financial, or strategic performance risks.
• Monitor account health indicators and proactively mitigate retention and profitability risks.
• Lead and hold ATL and AEs accountable for execution against strategic plans, KPIs, and financial targets.
• Establish clear expectations and performance standards across sales and account management teams.
• Drive disciplined CRM usage, inspection routines, and forecasting rigor.
• Support talent acquisition, succession planning, and leadership development initiatives.
• Model integrity, professionalism, and accountability in all interactions.
• Enforcement of company policy and procedures.
• Partner with Operations and Finance leadership to ensure service delivery aligns with contractual commitments and margin expectations.
• Review SLAs, operational performance trends, and financial results to ensure alignment with strategic objectives.
• Authorize corrective action plans for material performance gaps or financial variances.
• Other duties as assigned by management.

Skills

P&L ownership

Strategic account mgmt

Forecasting

Pricing strategy

Executive presence

Leadership

Stakeholder management

Analytical skills

Communication

Regulatory awareness

Travel readiness

Drive for results

Education

Bachelor’s degree

Advanced degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

Divisions Maintenance Group (DMG) seeks a Team Leader in Cincinnati, OH to own a key customer account’s full P&L, strategy, and long-term growth. You will lead Account Executives and Associate Team Leaders, shaping pricing, governance, and executive engagement across the account in a fast-paced services environment.

You’'ll drive strategic plans, forecast accuracy, risk management, and alignment with Operations and Finance while developing leadership and ensuring high standards of performance