Strategic Operations Leader for Key Accounts

Jobvite, Inc.; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision on day 1

401K match up to 4%

Paid caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group seeks an Operations Manager to act as a strategic operational partner to the GTM leader, driving execution, service excellence, and performance across strategic accounts. You will manage escalations, workload distribution, and leadership for AEs in training and AOMs.

You will mentor early-career staff, oversee onboarding and performance management, and partner with peers to implement improvements. This role balances hands-on management with data-driven planning.

Qualifications

• Bachelor’s degree preferred in Business Administration, Operations Management, Management, Supply Chain, Facilities Management, or related field, or equivalent experience.
• 5+ years of operations management, service delivery, or related leadership experience.
• Proven ability to lead, coach, and develop teams including early-career contributors.
• Strong strategic mindset with ability to balance day-to-day execution and broader goals.
• Experience managing escalations, risk, and cross-functional collaboration.

Responsibilities

• Act as a strategic operational advisor to the department leader.
• Provide operational leadership across assigned accounts to ensure KPIs and SLAs.
• Own and manage high-level ticket and customer escalations.
• Oversee workload planning and balancing across AEs in training and AOMs.
• Directly manage and mentor AOMs and AEs during training.
• Ensure onboarding, training reinforcement, and performance management for in-training staff.
• Collaborate with Operations peers to execute plans and close performance gaps.
• Lead cross-functional initiatives with Field teams and service providers.
• Support executive-level communications and Top-to-Top meetings as needed.
• Analyze productivity, quality, and financial data to identify risks and opportunities.
• Drive continuous improvement in processes, technology, and workflow.

Skills

Leadership

Strategic planning

Communication

Customer relationship management

Problem solving

Analytical skills

MS Office / CRM

Education

Bachelor’s degree preferred in Business Administration or related field

Tools

Excel

Word

PowerPoint

SharePoint

Teams

Outlook

CRM

Job description

Divisions Maintenance Group seeks an Operations Manager to act as a strategic operational partner to the GTM leader, driving execution, service excellence, and performance across strategic accounts. You will manage escalations, workload distribution, and leadership for AEs in training and AOMs.

You will mentor early-career staff, oversee onboarding and performance management, and partner with peers to implement improvements. This role balances hands-on management with data-driven planning.