Strategic Operations Leader – Americas

Hyatt; Chicago (IL); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Annual Incentive Plan

Résumé du poste

Hyatt Corporate, based in Chicago, seeks a Senior Manager to join the Americas Performance Hub and provide strategic and operational support across the Americas. You will collaborate with the leadership team to align priorities, drive key initiatives, and oversee owner relations, governance, and efficiency improvements across functions.

The role emphasizes strong communication, program management, and partner engagement with owners, operators, hotel teams, and corporate partners to deliver

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 6+ years experience in internal or external consulting, enterprise operations, corporate strategy.
• Experience coordinating work across multiple stakeholders and functions in a complex corporate or hospitality environment.
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills, with the ability to interact professionally with owners, operators, senior leaders, hotel teams, and corporate partners.
• Strong problem-solving skills and sound judgment, including the ability to identify issues, research root causes, and coordinate timely resolution.

Responsabilités

• Partner with senior leadership to advance business priorities, align teams, and support strategic planning and execution.
• Coordinate key initiatives, manage workstream priorities, track deliverables, and support governance and performance objectives.
• Partner with Operations, Development, Design Services, Commercial Services, and other stakeholders to drive alignment and execution.
• Coordinate owner and operator engagement, address inquiries, facilitate issue resolution, and ensure timely follow-through.
• Oversee owner technology access, data accuracy, and administration of key owner programs and tools.
• Support planning and execution of the Owners Advisory Council, Owners Conference, and owner onboarding and orientation activities.
• Identify opportunities to streamline processes, enhance ways of working, and support organizational change initiatives.
• Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting the Americas organization.

Connaissances

Communication skills

Program management

Stakeholder coordination

Problem solving

Formation

Bachelor’s degree or equivalent

Master’s degree preferred

Description du poste

Hyatt Corporate, based in Chicago, seeks a Senior Manager to join the Americas Performance Hub and provide strategic and operational support across the Americas. You will collaborate with the leadership team to align priorities, drive key initiatives, and oversee owner relations, governance, and efficiency improvements across functions.

The role emphasizes strong communication, program management, and partner engagement with owners, operators, hotel teams, and corporate partners to deliver