MANAGER, DESIGN & CONSTRUCTION STRATEGIC OPERATIONS

Hyatt; Chicago (IL); On-site; USD 99,000 - 130,000; Full time

Benefits offered by this job

Free hotel stays

Flexible work schedule

Headspace access

Family assistance policy

PTO, Medical, Dental, Vision, 401K

Job summary

Hyatt Hotels Corporation seeks a senior manager to join our Americas, Strategic Operations team. You will collaborate with the broader Americas team, driving strategic initiatives and operational excellence across the organization to maintain Hyatt’s leadership in hospitality.

As part of a culture of care, you will lead cross-functional projects, align priorities with enterprise objectives, and support scalable processes that empower owners, operators, and hotel teams while fostering growth

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years experience leading enterprise operations, projects or portfolios.
• Strong written and verbal communication skills and ability to interact with owners and leaders.
• Experience in corporate/franchise/hotel operations is preferred.
• Experience with program management or a start-up/high-growth product team is a plus.

Responsibilities

• Provide strategic and operational support to DCS leadership and Americas objectives.
• Coordinate strategic workstreams, governance, and prioritization of initiatives.
• Align cross-functional teams across Design, Development, Procurement, Operations and Finance.
• Improve workflows, performance visibility and resource planning.
• Lead cross-functional projects and translate priorities into actionable deliverables.

Skills

Program management

Operations leadership

Stakeholder management

Written and verbal communication

Education

Bachelor’s degree or equivalent

5+ years enterprise operations

Job description

Hyatt Corporate

Hyatt Corporate Office

US - IL - Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Req ID: CHI015710

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas, Strategic Operations team. In this role, you will be collaborating closely with the broader Americas team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an excited time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities include providing strategic and operational support to the Design & Construction Services (DCS) leadership team, advancing business priorities, managing key initiatives, and supporting organizational effectiveness across the Americas. This includes coordination of strategic workstreams, portfolio governance, business analysis, cross-functional collaboration, and process improvement initiatives to drive consistent execution and operational scalability. Additional responsibilities include identifying opportunities to enhance workflows, improve performance visibility, strengthen resource planning, and support special initiatives that advance DCS objectives and broader Americas business priorities.

Partner with DCS leadership to translate business priorities into actionable plans, support strategic decision-making, and ensure follow-through on key initiatives.

Develop initiative roadmaps, support goal setting, and align DCS priorities with broader Americas and enterprise objectives.

Coordinate strategic initiatives, support portfolio governance and prioritization, track milestones, and monitor risks, dependencies, and resource needs.

Partner with Design, Development, Procurement, Operations, Finance, and other stakeholders to facilitate alignment and execution of shared priorities.

Analyze DCS fees, costs, project volume, pipeline assumptions, and resource requirements to inform business planning, operational performance, and scalability.

Identify opportunities to streamline workflows, standardize processes, enhance documentation, and establish scalable ways of working across the DCS organization.

Partner with initiative owners to define deliverables, establish success measures, address execution challenges, and support implementation of strategic priorities.

Support enhancements to technology, reporting, and data management tools to improve operational visibility, decision-making, and efficiency.

Coordinate leadership updates, project communications, meeting cadences, and reporting to ensure transparency and alignment across teams.

Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting DCS and the broader Americas organization.

Translate leadership priorities into actionable plans, align teams around shared objectives, and support portfolio and brand strategic initiatives.

Qualifications

Experience Required

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills, with the ability to interact professionally with owners, operators, senior leaders, hotel teams, and corporate partners.
• 5+ years experience leading enterprise operations, projects or portfolios
• Experience in corporate/franchise/multi-unit hotel operations or project management
• Experience in program management or operations as part of a start-up or high-growth product team
• Strong problem-solving skills and sound judgment, including the ability to identify issues, research root causes, and coordinate timely resolution.

Experience Preferred

• Experience working with design, construction, development, real estate, hospitality, or owner-facing teams
• Internal or external consulting experience
• Hospitality industry experience and familiarity with hotel operations and owner/operator relationships strongly
• Experience supporting brand growth, evolution and refinement initiatives, including translating brand strategy into actionable plans
• Relevant strategy, change management, or project/program management certification

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $98,600-130,000k. This role is also eligible for an Annual Incentive Plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.