SENIOR MANAGER, AMERICAS PERFORMANCE HUB STRATEGIC OPERATIONS

Hyatt; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual Incentive Plan

Job summary

Hyatt Corporate, based in Chicago, seeks a Senior Manager to join the Americas Performance Hub and provide strategic and operational support across the Americas. You will collaborate with the leadership team to align priorities, drive key initiatives, and oversee owner relations, governance, and efficiency improvements across functions.

The role emphasizes strong communication, program management, and partner engagement with owners, operators, hotel teams, and corporate partners to deliver

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 6+ years experience in internal or external consulting, enterprise operations, corporate strategy.
• Experience coordinating work across multiple stakeholders and functions in a complex corporate or hospitality environment.
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills, with the ability to interact professionally with owners, operators, senior leaders, hotel teams, and corporate partners.
• Strong problem-solving skills and sound judgment, including the ability to identify issues, research root causes, and coordinate timely resolution.

Responsibilities

• Partner with senior leadership to advance business priorities, align teams, and support strategic planning and execution.
• Coordinate key initiatives, manage workstream priorities, track deliverables, and support governance and performance objectives.
• Partner with Operations, Development, Design Services, Commercial Services, and other stakeholders to drive alignment and execution.
• Coordinate owner and operator engagement, address inquiries, facilitate issue resolution, and ensure timely follow-through.
• Oversee owner technology access, data accuracy, and administration of key owner programs and tools.
• Support planning and execution of the Owners Advisory Council, Owners Conference, and owner onboarding and orientation activities.
• Identify opportunities to streamline processes, enhance ways of working, and support organizational change initiatives.
• Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting the Americas organization.

Skills

Communication skills

Program management

Stakeholder coordination

Problem solving

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

Hyatt Corporate

Hyatt Corporate Office

US - IL - Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Req ID: CHI015712

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas, Strategic Operations team. In this role, you will be collaborating closely with the broader Americas team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities include providing strategic and operational support to the Americas Performance Hub leadership team, driving alignment of business priorities, managing key initiatives, and supporting organizational effectiveness across the Americas. This includes oversight of strategic workstreams, program governance, cross-functional coordination, and Owner Relations activities, including owner systems access, engagement programs, and key owner events. Additional responsibilities include identifying opportunities to enhance processes, improve operational efficiencies, strengthen stakeholder engagement, and support special initiatives that drive business outcomes across the Americas.

• Partner with senior leadership to advance business priorities, align teams, and support strategic planning and execution.
• Coordinate key initiatives, manage workstream priorities, track deliverables, and support governance and performance objectives.
• Partner with Operations, Development, Design Services, Commercial Services, and other stakeholders to drive alignment and execution.
• Coordinate owner and operator engagement, address inquiries, facilitate issue resolution, and ensure timely follow-through.
• Oversee owner technology access, data accuracy, and administration of key owner programs and tools.
• Support planning and execution of the Owners Advisory Council, Owners Conference, and owner onboarding and orientation activities.
• Identify opportunities to streamline processes, enhance ways of working, and support organizational change initiatives.
• Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting the Americas organization.

Qualifications

Experience Required:

• Bachelor’s degree or equivalent combination of education and relevant experience
• 6+ years experience in internal or external consulting, enterprise operations, corporate strategy
• Experience coordinating work across multiple stakeholders and functions in a complex corporate or hospitality environment.
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills, with the ability to interact professionally with owners, operators, senior leaders, hotel teams, and corporate partners.
• Strong problem-solving skills and sound judgment, including the ability to identify issues, research root causes, and coordinate timely resolution.

Experience Preferred:

• Masters degree in Finance, Business Administration, or equivalent experience
• Experience supporting meetings, conferences, councils, orientations, or other large-scale stakeholder engagement activities
• Hospitality industry experience and familiarity with hotel operations and owner/operator relationships strongly
• Relevant strategy, change management, or project/program management certification

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $120,000-$160,000k. This role is also eligible for an Annual Incentive Plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.