Strategic Operations Lead, Americas

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas Performance Hub, Strategic Operations. You will collaborate with the Americas team to advance business priorities, manage key initiatives, and drive operational excellence across the region.

You will partner with senior leaders, coordinate cross-functional workstreams, and support governance, engagement programs, and owner relations activities to deliver measurable results and elevate Hyatt’s hospitality

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 6+ years experience in internal or external consulting, enterprise operations, corporate strategy.
• Experience coordinating work across multiple stakeholders and functions in a complex corporate or hospitality environment.
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills with owners, operators, senior leaders, hotel teams, and corporate partners.
• Strong problem-solving skills and sound judgment, including the ability to identify issues, research root causes, and coordinate timely resolution.

Responsibilities

• Partner with senior leadership to advance business priorities, align teams, and support strategic planning and execution.
• Coordinate key initiatives, manage workstream priorities, track deliverables, and support governance and performance objectives.
• Partner with Operations, Development, Design Services, Commercial Services, and other stakeholders to drive alignment and execution.
• Coordinate owner and operator engagement, address inquiries, facilitate issue resolution, and ensure timely follow-through.
• Oversee owner technology access, data accuracy, and administration of key owner programs and tools.
• Support planning and execution of the Owners Advisory Council, Owners Conference, and owner onboarding and orientation activities.
• Identify opportunities to streamline processes, enhance ways of working, and support organizational change initiatives.
• Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting the Americas organization.

Skills

Stakeholder coordination

Program management

Change management

Communication

Education

Bachelor’s degree or equivalent

Master’s degree (preferred)

Job description

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas Performance Hub, Strategic Operations. You will collaborate with the Americas team to advance business priorities, manage key initiatives, and drive operational excellence across the region.

You will partner with senior leaders, coordinate cross-functional workstreams, and support governance, engagement programs, and owner relations activities to deliver measurable results and elevate Hyatt’s hospitality