Strategic Operations Lead: Recruitment & Compliance

Adecco Group; Frisco (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Adecco Group is seeking a Business Operations Manager in Frisco, TX. The role provides strategic leadership across delivery operations, collaborating with Delivery Leadership, Payroll, Billing, and Customer Service to ensure efficient, compliant, and scalable processes that support order fulfillment and growth.

Travel to client sites and offices is required up to 40%. You will drive performance improvements, technology adoption, and associate development while managing service levels and

Qualifications

• Bachelor’s degree or higher in business, operations, marketing, or related field; travel up to 40%
• Minimum five years of operations leadership or equivalent experience

Responsibilities

• Lead recruitment and workforce planning with Delivery Managers.
• Ensure compliance with policies, laws, and internal controls.
• Monitor KPIs and SLAs; present performance insights to leadership.
• Drive process improvements, automation, and technology adoption.
• Coordinate cross-functional teams across multiple business units.

Skills

Organizational skills

Cross-functional leadership

Project management

Data analysis

KPIs & SLAs

Strategic thinking

Communication

Leadership coaching

Education

Bachelor’s degree+

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Job description

Adecco Group is seeking a Business Operations Manager in Frisco, TX. The role provides strategic leadership across delivery operations, collaborating with Delivery Leadership, Payroll, Billing, and Customer Service to ensure efficient, compliant, and scalable processes that support order fulfillment and growth.

Travel to client sites and offices is required up to 40%. You will drive performance improvements, technology adoption, and associate development while managing service levels and