Strategic Operations Lead - Cross-Functional Programs

Lob; Milton (MA); Remote; USD 120,000 - 170,000; Full time

Job summary

Lob is seeking a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market. You will drive execution with named owners, publish statuses, and clear end dates while coordinating teams that don’t report to you.

Ideal candidates have 4–7+ years post-undergrad in consulting or operations, a Bachelor's degree, and experience with Lob's data/reporting stack plus AI tooling; remote work options are available across multiple states.

Qualifications

• 4–7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain.
• Bachelor's degree required.

Responsibilities

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and elevate with judgment when a dependency stalls.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.
• Program Management Chops: Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don't report to you.

Skills

Program management

Cross-functional coordination

BI/data analysis

SQL

Education

Bachelor's degree

Tools

BI/Analytics tools

Job description

Lob is seeking a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market. You will drive execution with named owners, publish statuses, and clear end dates while coordinating teams that don’t report to you.

Ideal candidates have 4–7+ years post-undergrad in consulting or operations, a Bachelor's degree, and experience with Lob's data/reporting stack plus AI tooling; remote work options are available across multiple states.