Strategic Operations Associate — Planning & Execution

Relativity; Town of Florida (NY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, shaping strategies that drive value for customers and internal teams.

Within Success Operations, Strategic Execution governs the department's operating rhythm. As part of this team, the Senior Strategy - Business Operations Associate acts as a business partner

Qualifications

• 3-5 years of experience in strategy, operations, consulting, or customer success operations.
• Ability to influence senior leaders and translate quantitative and qualitative insights into actions.
• Experience turning strategy into grounded, actionable decisions in fast-moving settings.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department's goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it - surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, shaping strategies that drive value for customers and internal teams.

Within Success Operations, Strategic Execution governs the department's operating rhythm. As part of this team, the Senior Strategy - Business Operations Associate acts as a business partner