Strategic Operations Partner, Success (Senior Associate)

LE0001 Relativity ODA LLC; Illinois; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity’s Success Operations team seeks a Senior Strategy & Business Operations Associate to partner with Success leadership, shaping planning cycles and prioritization across Relativity Success. You will turn data and qualitative insight into actionable decisions and report value to executives, working to advance AI-enabled operations within a technology-driven SaaS context.

You will balance relationship-building with rigorous analysis, coordinating across teams, managing dependencies, and

Qualifications

• 3–5 years in strategy, business operations, management consulting, or customer success operations.
• A balance of relationship-building and analytical rigor with the ability to influence senior leaders.
• Experience managing heavy workloads with disciplined prioritization and ability to name trade-offs.

Responsibilities

• Partner with Success leadership to plan, align, and execute the department's operating rhythm.
• Support prioritization for cross-team work, assess dependencies, surface conflicts, and keep sequencing grounded.
• Stay close to in-flight work across the department and ensure prioritization and reporting reflect a complete picture.
• Contribute to executive reporting and annual planning with current intelligence on adoption and cross-team dynamics.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity’s Success Operations team seeks a Senior Strategy & Business Operations Associate to partner with Success leadership, shaping planning cycles and prioritization across Relativity Success. You will turn data and qualitative insight into actionable decisions and report value to executives, working to advance AI-enabled operations within a technology-driven SaaS context.

You will balance relationship-building with rigorous analysis, coordinating across teams, managing dependencies, and