Strategic Operations Partner for Success Enablement

Relativity; Utah; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity's Success Operations team builds the strategies and operating rhythm for the post-sale Customer Success organization. The Senior Strategy & Business Operations Associate acts as a strategic partner to Relativity Success, translating plans into decisions and coordinating across teams, people capacity, AI and technology initiatives.

Reporting to the Manager, Strategic Execution, you will blend relationship-building with rigorous analysis to inform prioritization, drive actionable

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.
• A balance of relationship-building and analytical rigour: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidates weighted heavily to one side are not the fit.
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.
• An exceptional communicator across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.
• Bonus: SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI‑maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Job description

Relativity's Success Operations team builds the strategies and operating rhythm for the post-sale Customer Success organization. The Senior Strategy & Business Operations Associate acts as a strategic partner to Relativity Success, translating plans into decisions and coordinating across teams, people capacity, AI and technology initiatives.

Reporting to the Manager, Strategic Execution, you will blend relationship-building with rigorous analysis to inform prioritization, drive actionable