Senior Strategy & Operations Associate - Success Enablement

Relativity; New Hampshire; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy & Business Operations Associate within Relativity Success, part of the Success Operations team that shapes strategy, planning, and business operations for our post-sale organization. You will partner with leaders across Relativity Success, turning intelligence and data into a single operating picture to guide prioritization and resource decisions.

The role blends strategic thinking with hands-on execution, requiring credibility with executives and the

Qualifications

• Experience in strategy, business operations, management consulting, or customer success operations.
• Ability to influence senior leaders and translate quantitative data into actionable insights.
• Proven track record making decisions in ambiguous, fast-moving environments.
• Strong communication across formats — written, verbal, and executive-facing, with tools like Gainsight, Salesforce, and Tableau.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it leads towards goals.
• Stay close to in-flight work across the department through cross-team forums to reflect a complete picture.
• Recommend action, surface cross-team dependencies, risks, and AI‑maturity signals with a proposed course of action attached.
• Contribute to executive reporting and annual planning with current intelligence on adoption and dynamics.

Skills

Strategic thinking

Relationship management

Analytical rigor

Executive communication

AI-enabled operations

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy & Business Operations Associate within Relativity Success, part of the Success Operations team that shapes strategy, planning, and business operations for our post-sale organization. You will partner with leaders across Relativity Success, turning intelligence and data into a single operating picture to guide prioritization and resource decisions.

The role blends strategic thinking with hands-on execution, requiring credibility with executives and the