Senior Strategy & Operations Associate — Success Execution

Relativity; Pennsylvania; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity's Success Operations team drives strategy, planning, and business operations for the post-sale Customer Success organization, Relativity Success. The Senior Strategy & Business Operations Associate acts as a trusted partner to Success leadership, turning complex data into a clear operating picture and helping prioritize work across teams, capacity, and technology.

You will collaborate across Relativity Success, surface risks and trade-offs, and contribute to executive reporting and

Qualifications

• 3-5 years of experience in strategy, business operations, or related fields.
• Ability to influence senior leaders and translate data into actionable insights.
• Experience owning decisions in ambiguous, fast-moving environments.
• Proven ability to manage heavy workloads with disciplined prioritization.
• Strong written, verbal, and executive communication skills; familiarity with AI-enabled operations.
• Bonus: SaaS, legal tech, or e-discovery exposure.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI‑maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity's Success Operations team drives strategy, planning, and business operations for the post-sale Customer Success organization, Relativity Success. The Senior Strategy & Business Operations Associate acts as a trusted partner to Success leadership, turning complex data into a clear operating picture and helping prioritize work across teams, capacity, and technology.

You will collaborate across Relativity Success, surface risks and trade-offs, and contribute to executive reporting and