Strategic Operations Lead for Customer Success

Relativity; Maryland; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is hiring a Senior Strategy - Business Operations Associate to partner with Relativity Success leadership, turning strategic plans into grounded actions. You’ll synthesize operational data, align prioritization, and guide AI-enabled initiatives across teams.

You will build relationships, gather intelligence, and deliver a decision-ready operating picture for executives. The role blends strategic thinking with hands-on execution in a fast-paced environment.

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations.
• Ability to influence senior leaders who don't report to you and turn data into actionable insights.
• Experience owning decisions in ambiguous, fast-moving environments and building new processes.
• Proven capacity to manage a heavy workload with disciplined prioritization and clear trade-offs.
• Excellent written, verbal, and executive-facing communication; familiarity with AI-enabled operations.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting planning, alignment, and execution of the department's operating rhythm.
• Coordinate with Relativity Success teams to translate ground-level insights into Strategic Execution priorities and reports.
• Assist prioritization for cross-team work, assessing dependencies and conflicts to keep sequencing aligned with goals.
• Maintain visibility into in-flight work across the department to ensure accurate prioritization and reporting.
• Surface cross-team dependencies and risks with proposed actions, not just findings.
• Contribute to executive reporting and annual planning with current intelligence on adoption and cross-team dynamics.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is hiring a Senior Strategy - Business Operations Associate to partner with Relativity Success leadership, turning strategic plans into grounded actions. You’ll synthesize operational data, align prioritization, and guide AI-enabled initiatives across teams.

You will build relationships, gather intelligence, and deliver a decision-ready operating picture for executives. The role blends strategic thinking with hands-on execution in a fast-paced environment.