Strategic NEMT Operations Leader - San Diego

America West Medical Transportation, Inc.; Spring Valley (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

America West Medical Transportation, Inc. in San Diego, CA is seeking a Director of Operations to provide strategic and operational leadership for our NEMT operations.

You will oversee dispatch, scheduling, drivers, fleet, and service quality to ensure reliable patient transportation across the region. The ideal candidate brings 7+ years in NEMT or medical transportation with 5+ years in senior leadership, a track record of performance improvements, and strong focus on safety, compliance, and

Qualifications

• 7+ years in NEMT or medical transportation operations.
• 5+ years in senior leadership roles managing managers and teams.
• Strong understanding of dispatch, routing, fleet, safety, and service delivery.

Responsibilities

• Provide overall leadership for NEMT operations.
• Manage and develop Operations Managers, Supervisors, and Dispatch leaders.
• Oversee daily transportation, scheduling, dispatch, routing, and reliability.
• Establish and monitor KPIs and performance standards.
• Oversee driver performance, staffing, credentialing, and compliance.
• Ensure fleet maintenance, availability, inspections, and safety.
• Ensure compliance with NEMT and healthcare requirements.
• Lead continuous improvement and report performance to executives.

Skills

NEMT operations

Leadership

Dispatch & scheduling

Budgeting

Compliance

Education

Bachelor's degree in Business or related field

Job description

America West Medical Transportation, Inc. in San Diego, CA is seeking a Director of Operations to provide strategic and operational leadership for our NEMT operations.

You will oversee dispatch, scheduling, drivers, fleet, and service quality to ensure reliable patient transportation across the region. The ideal candidate brings 7+ years in NEMT or medical transportation with 5+ years in senior leadership, a track record of performance improvements, and strong focus on safety, compliance, and