NEMT Call Taker & Dispatcher Trainee

America West Medical Transportation, Inc.; Spring Valley (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

America West Medical Transportation, Inc. in San Diego, California is hiring a NEMT Call Taker / Dispatcher to support our transportation operations. This entry-level role trains you in call taking, scheduling, and patient documentation, with a path to become a dispatcher.

You will handle calls, document trip details, and coordinate with drivers, facilities, and leadership while upholding our commitment to safety and patient confidentiality.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Fluency in English with excellent customer service.

Responsibilities

• Answer incoming calls and provide professional, courteous customer service.
• Gather and accurately document patient and trip information.
• Schedule and update transportation requests using company software.
• Communicate effectively with patients, facilities, drivers, and leadership.
• Monitor trip information and communicate changes, delays, cancellations, and other issues.
• Learn company service areas, NEMT procedures, and transportation workflows.
• Support Drivers and the Operations team with day-to-day transportation needs.
• Escalate urgent or unresolved issues to the appropriate leadership.
• Maintain accurate documentation and protect patient confidentiality.
• Progress into Dispatcher training and responsibilities as proficiency is demonstrated.
• Follow company policies and uphold America West's values of Commitment to Customers, Respect, Dependability, Integrity, and Accountability.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Transportation software

Job description

America West Medical Transportation, Inc. in San Diego, California is hiring a NEMT Call Taker / Dispatcher to support our transportation operations. This entry-level role trains you in call taking, scheduling, and patient documentation, with a path to become a dispatcher.

You will handle calls, document trip details, and coordinate with drivers, facilities, and leadership while upholding our commitment to safety and patient confidentiality.