Senior Director of NEMT Programs

MTM, Inc; Trenton (NJ); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Health and Life Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Health is seeking a Program Director to lead and optimize transportation services for a major Client. You will oversee a large operations team, manage budgets, and serve as the key Client liaison to ensure contract compliance and service excellence.

Ideal candidates bring extensive experience in healthcare transportation, contract management, and performance improvement, with strong leadership and communication skills.

Qualifications

• Must have 8+ years of experience managing large, profitable operations teams in multimillion contract environment.
• Must have at least five years of experience managing complex healthcare transportation projects and provider networks.
• Bachelor’s degree or five+ years of senior NEMT management experience.
• Experience with contract implementation and performance management.
• Experience managing SLA’s and government compliance.
• Must possess a valid driver’s license.

Responsibilities

• Provide leadership and management of direct and indirect reports.
• Ensure contract goals and client expectations are defined and met.
• Understand all aspects of the Client and contract.
• Communicate Client expectations effectively.
• Serve as liaison to ensure Client satisfaction and timely responses.
• Maintain department budget to meet financial goals.
• Conduct quarterly Town Hall meetings with staff.
• Monitor Client satisfaction beyond statistics.
• Act as Client’s primary point of contact for program issues.
• Foster strong relationships with Client personnel and internal departments.
• Collaborate with Client to resolve service issues and education needs.
• Document and review satisfaction meetings with Client.
• Manage stakeholders’ expectations across contract phases.
• Promote ongoing collaboration with internal and external partners.
• Provide development and career guidance to staff.
• Control transportation service costs within budget.
• Oversee disciplinary actions when needed.

Skills

Leadership

Budgeting

Client liaison

Communication

Strategic planning

Relationship building

Confidentiality

Problem solving

Organization

MS Office

Lean/Six Sigma

Education

Bachelor's degree

NEMT program management experience

Tools

Microsoft Office Suite

Job description

MTM Health is seeking a Program Director to lead and optimize transportation services for a major Client. You will oversee a large operations team, manage budgets, and serve as the key Client liaison to ensure contract compliance and service excellence.

Ideal candidates bring extensive experience in healthcare transportation, contract management, and performance improvement, with strong leadership and communication skills.