Strategic National Accounts Coordinator (Remote)

Kept Companies; Fairfield (NJ); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) benefits

Remote work from US

Job summary

Kept Companies in the United States is seeking an experienced Account Manager to support strategic, multi-location customers across our nationwide fleet and facility services platform. This high-ownership role demands excellent written and verbal communication, disciplined follow-up, and the ability to keep complex work moving across Operations, Sales, Compliance, and Finance.

You will coordinate requests from intake through closeout and partner with Executive Business Development Managers to

Qualifications

• Minimum of five years of business-to-business sales or account management experience.
• Demonstrated success managing customer relationships, competing priorities, and multi-step follow-up.
• Strong written and verbal communication skills with a professional, responsive customer-service approach.
• Excellent organization, attention to detail, problem-solving ability, and follow-through.
• Ability to work independently in a remote environment and coordinate effectively across multiple departments.
• Proficiency with CRM platforms and Microsoft Office, particular expertise with Excel.

Responsibilities

• Serve as the primary contact for routine operational and administrative communication with assigned customers.
• Receive, validate, document, and route customer requests through the appropriate company systems.
• Coordinate work orders, service schedules, status updates, documentation, and customer closeout from intake through completion.
• Partner with Operations, Sales, Compliance, and Finance to resolve issues, clarify ownership, and prevent requests from stalling.
• Monitor open work, follow up on commitments, and escalated delays, service failures, or customer risks at the right time.
• Maintain accurate customer contacts, account information, activity, and follow-up actions in the CRM.
• Prepare information and track action items for EBDM-led account reviews and strategic customer initiatives.
• Identify potential retention risks, new locations, additional service needs, and other expansion opportunities, then communicate them promptly to the EBDM.

Skills

CRM proficiency

Excel

Account management

Client relations

Remote work

Tools

CRM platforms

Microsoft Office

Excel

Job description

Kept Companies in the United States is seeking an experienced Account Manager to support strategic, multi-location customers across our nationwide fleet and facility services platform. This high-ownership role demands excellent written and verbal communication, disciplined follow-up, and the ability to keep complex work moving across Operations, Sales, Compliance, and Finance.

You will coordinate requests from intake through closeout and partner with Executive Business Development Managers to