Strategic National Accounts Manager (Remote)

Buckland; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Matching retirement plan

Remote work option

Professional development

Job summary

Buckland is seeking a National Account Manager in the United States to manage strategic accounts, augment sales, and build lasting relationships. The role coordinates with internal teams to ensure a smooth client journey and growth opportunities while handling customer concerns and driving loyalty.

The position offers a competitive salary with benefits and a remote work option for applicants not located at a Buckland office, with about 25% travel to client sites or offices as needed.

Qualifications

• 10+ years’ experience within the Customs Brokerage industry.
• 5+ years’ experience managing large and national accounts.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Excellent problem solving and decision-making skills.
• Strong verbal and written communication skills.
• Must be legally eligible to work in the United States.

Responsibilities

• Serve as a trusted partner managing large company accounts and act as primary contact.
• Coordinate with internal teams to manage the client journey and drive satisfaction.
• Advocate for clients and address concerns to maintain engagement.
• Identify growth opportunities for upselling and cross selling aligned with client needs.
• Travel to meet customers (approximately 25% travel) and report issues to the Director.
• Oversee transitions from Business Development to Operations and optimize CRM processes.

Skills

Account management

Strategic planning

Communication skills

Travel readiness

Education

Bachelor's degree in Business or International Business or similar discipline

Tools

MS Office

Job description

Buckland is seeking a National Account Manager in the United States to manage strategic accounts, augment sales, and build lasting relationships. The role coordinates with internal teams to ensure a smooth client journey and growth opportunities while handling customer concerns and driving loyalty.

The position offers a competitive salary with benefits and a remote work option for applicants not located at a Buckland office, with about 25% travel to client sites or offices as needed.