Remote National Accounts Experience Coordinator

Empower Brands GmbH; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Empower Brands is seeking a Customer Experience Coordinator to support National Accounts in a remote US role. You will manage the account launch from signed agreement through go-live, ensuring requirements, COIs, pricing and billing instructions are set and communicated.

Post-launch, you’ll drive proactive communication and account health monitoring with operations, franchisees, and AR. The role emphasizes organization, initiative, and a proactive approach to resolve issues and maintain

Qualifications

• 2+ years of experience in project coordination, account management, or a related role.
• Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines simultaneously.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority.
• Strong attention to detail when handling pricing, documentation, account records, and billing requirements.
• Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms.

Responsibilities

• Own and maintain the account launch checklist, timeline, assigned responsibilities, and readiness status from signed agreement through go-live.
• Review customer requirements with National Accounts and Operations and translate them into actionable setup tasks.
• Coordinate required documentation, including signed agreements, service requirements, certificates of insurance (COIs), customer contacts, and billing instructions.
• Confirm approved pricing is documented and accurately reflected in the appropriate systems and customer portals.
• Verify service coverage and responsible service providers with Operations, documenting gaps and escalation contacts before launch.
• Coordinate customer account, location, portal, and work order setup with the appropriate teams.
• Confirm invoice requirements, purchase order procedures, supporting documentation, submission methods, and payment terms with Accounts Receivable.
• Communicate launch requirements and responsibilities to internal teams and participating service providers.
• Track outstanding items, elevate launch risks, and obtain readiness confirmation from responsible teams before go-live.
• Monitor initial work orders and billing activity to identify and resolve early account issues.

Skills

2+ years of experience in projectcoord

Strong organizational skills

Excellent written and verbal comms

Ownership of follow-up

Attention to detail

MS Office & CRM proficiency

Tools

CRM systems

Microsoft Office

Customer portals

Work order platforms

Job description

Empower Brands is seeking a Customer Experience Coordinator to support National Accounts in a remote US role. You will manage the account launch from signed agreement through go-live, ensuring requirements, COIs, pricing and billing instructions are set and communicated.

Post-launch, you’ll drive proactive communication and account health monitoring with operations, franchisees, and AR. The role emphasizes organization, initiative, and a proactive approach to resolve issues and maintain