Strategic MSP Account Manager - Tech Growth

Arnet Technologies; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Arnet Technologies is seeking an experienced Account Manager to manage and grow client relationships within an MSP environment. The role focuses on serving as the primary contact for assigned accounts and helping clients receive exceptional service while expanding the relationship with additional technology solutions.

The ideal candidate has 3–5 years of experience in technical account management or related fields, with strong communication, organizational, and consultative selling skills to

Qualifications

• 3–5 years of experience in account management, technical account management, client success, technology consulting, or a similar client-facing role.
• Experience managing ongoing business relationships with multiple clients.
• Strong organizational and follow-through skills with the ability to manage multiple accounts, opportunities, and priorities simultaneously.
• Excellent written and verbal communication skills.
• Comfortable communicating with executives, business leaders, and technical professionals.
• Strong consultative selling skills with the ability to uncover client needs and translate them into business opportunities.
• Ability to explain technical concepts in clear business terms.
• Self-motivated, accountable, and comfortable working in a fast-paced client-service environment.

Responsibilities

• Serve as a primary relationship manager for assigned client accounts.
• Develop trusted relationships with executives, business leaders, IT contacts, and other client stakeholders.
• Maintain regular communication with clients to understand their business needs, priorities, challenges, and upcoming initiatives.
• Coordinate internally to ensure client questions, concerns, and service needs are addressed promptly.
• Lead client conversations related to renewals, service expansions, new projects, and technology investments.
• Maintain accurate account information, opportunities, activities, and next steps within Arnet's CRM.
• Collaborate with technical and sales teams to develop recommendations, proposals, quotes, and solutions.
• Ensure timely renewals and forecasting.

Skills

Organizational skills

Written and verbal communication

Executive communication

Consultative selling

Technical explanations in business

Self-motivated

Client relationship management

Tools

CRM software

Job description

Arnet Technologies is seeking an experienced Account Manager to manage and grow client relationships within an MSP environment. The role focuses on serving as the primary contact for assigned accounts and helping clients receive exceptional service while expanding the relationship with additional technology solutions.

The ideal candidate has 3–5 years of experience in technical account management or related fields, with strong communication, organizational, and consultative selling skills to