Account Manager

Arnet Technologies; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Arnet Technologies is seeking an experienced Account Manager to manage and grow client relationships within an MSP environment. The role focuses on serving as the primary contact for assigned accounts and helping clients receive exceptional service while expanding the relationship with additional technology solutions.

The ideal candidate has 3–5 years of experience in technical account management or related fields, with strong communication, organizational, and consultative selling skills to

Qualifications

• 3–5 years of experience in account management, technical account management, client success, technology consulting, or a similar client-facing role.
• Experience managing ongoing business relationships with multiple clients.
• Strong organizational and follow-through skills with the ability to manage multiple accounts, opportunities, and priorities simultaneously.
• Excellent written and verbal communication skills.
• Comfortable communicating with executives, business leaders, and technical professionals.
• Strong consultative selling skills with the ability to uncover client needs and translate them into business opportunities.
• Ability to explain technical concepts in clear business terms.
• Self-motivated, accountable, and comfortable working in a fast-paced client-service environment.

Responsibilities

• Serve as a primary relationship manager for assigned client accounts.
• Develop trusted relationships with executives, business leaders, IT contacts, and other client stakeholders.
• Maintain regular communication with clients to understand their business needs, priorities, challenges, and upcoming initiatives.
• Coordinate internally to ensure client questions, concerns, and service needs are addressed promptly.
• Lead client conversations related to renewals, service expansions, new projects, and technology investments.
• Maintain accurate account information, opportunities, activities, and next steps within Arnet's CRM.
• Collaborate with technical and sales teams to develop recommendations, proposals, quotes, and solutions.
• Ensure timely renewals and forecasting.

Skills

Organizational skills

Written and verbal communication

Executive communication

Consultative selling

Technical explanations in business

Self-motivated

Client relationship management

Tools

CRM software

Job description

Company Description

Arnet Technologies is a managed service provider (MSP) that helps growing organizations simplify IT, reduce risk, and scale with modern technology and practical AI. Founded in 2008, the company supports small and mid-sized organizations across Ohio with managed and co-managed IT services, cybersecurity, cloud and network management, backup and disaster recovery, and Microsoft 365 solutions. Since joining Lyra Technology Group in 2021, Arnet has expanded its capabilities while maintaining the responsiveness and care of a trusted local partner. Arnet helps clients optimize licensing and maximize value from the Microsoft ecosystem, including responsible AI adoption with tools like Microsoft 365 Copilot and workflow automation. Arnet serves diverse sectors such as healthcare, architecture and engineering, legal, accounting, manufacturing, construction, education, and professional services, with a mission to make IT a strength and AI a competitive advantage for its clients.

Position Summary

Arnet Technologies is seeking an experienced Account Manager to manage and grow relationships with our clients. The ideal candidate has 3–5 years of experience in technical account management, client success, or technology services, with experience in a Managed Service Provider (MSP) environment strongly preferred.

This position requires someone who is highly organized, responsive, and comfortable communicating with both business leaders and technical teams. The Account Manager will serve as a primary point of contact for assigned clients, helping ensure they receive exceptional service while identifying opportunities to expand the relationship through additional technology solutions and services.

The successful candidate will combine strong relationship-management skills with a consultative sales mindset and enough technical knowledge to confidently discuss IT services, Microsoft technologies, cybersecurity, cloud services, and other business technology solutions.

Key Responsibilities

Client Relationship Management

• Serve as a primary relationship manager for assigned client accounts.
• Develop trusted relationships with executives, business leaders, IT contacts, and other client stakeholders.
• Maintain regular communication with clients to understand their business needs, priorities, challenges, and upcoming initiatives.
• Conduct recurring account reviews and client meetings.
• Coordinate internally to ensure client questions, concerns, and service needs are addressed promptly.
• Maintain a strong understanding of each client's technology environment and business objectives.
• Ensure clients have a positive, proactive experience with Arnet.

Account Growth

• Identify opportunities to expand Arnet's relationship within existing accounts.
• Introduce clients to additional services and solutions that align with their business and technology needs.
• Collaborate with Arnet's technical and sales teams to develop recommendations, proposals, quotes, and solutions.
• Lead client conversations related to renewals, service expansions, new projects, and technology investments.
• Maintain visibility into account opportunities and follow-up activities.
• Balance client advocacy with Arnet's business and revenue objectives.

Account Planning & Organization

• Maintain accurate client information, opportunities, activities, and next steps within Arnet's CRM and account-management systems.
• Track proposals, renewals, projects, client requests, and follow-up commitments.
• Prepare for client meetings and ensure appropriate internal resources are involved.
• Develop account plans for strategic clients, including relationship goals and growth opportunities.
• Coordinate effectively across sales, technical, service delivery, project management, and leadership teams.

Qualifications Required

• 3–5 years of experience in account management, technical account management, client success, technology consulting, or a similar client-facing role.
• Demonstrated experience managing ongoing business relationships with multiple clients.
• Strong organizational and follow-through skills with the ability to manage multiple accounts, opportunities, and priorities simultaneously.
• Excellent written and verbal communication skills.
• Comfortable communicating with executives, business leaders, and technical professionals.
• Comfortable discussing, presenting, and selling technology solutions and professional services.
• Strong consultative selling skills with the ability to uncover client needs and translate them into business opportunities.
• Ability to explain technical concepts in clear business terms.
• Self-motivated, accountable, and comfortable working in a fast-paced client-service environment.

Preferred

• Experience working for a Managed Service Provider (MSP), IT consulting company, technology reseller, or similar organization.
• Familiarity with Microsoft 365, Azure, cloud technologies, cybersecurity, managed IT services, networking, backup/disaster recovery, or related technologies.
• Experience conducting account reviews, business reviews, or technology planning sessions.
• Experience working with CRM and professional services or ticketing platforms.
• Experience selling recurring managed services and project-based technology solutions.

Ideal Candidate

The ideal candidate is someone who can own the client relationship from both a service and growth perspective. They don't need to be an engineer, but they should be technically curious and capable of holding credible conversations about technology with a client.

They should be someone who:

• Is exceptionally organized and dependable.
• Builds relationships easily and earns client trust.
• Is comfortable picking up the phone and speaking with executives.
• Understands that account management includes both client satisfaction and client growth.
• Recognizes opportunities and is comfortable asking clients for additional business.
• Can manage multiple conversations, opportunities, projects, and follow-ups without losing track of details.
• Works effectively with technical teams without needing to be the person implementing the solution.
• Takes ownership and follows issues through to resolution.
• Is proactive rather than waiting for clients to call with a problem.

Success in This Role -

Success will be demonstrated through:

• Strong client retention and satisfaction.
• Consistent, proactive communication with assigned accounts.
• Growth of existing client relationships.
• Identification and development of new opportunities within accounts.
• Timely renewals and follow-up on proposals and opportunities.
• Accurate account documentation and forecasting.
• Strong collaboration with Arnet's technical, service delivery, sales, and leadership teams.