Strategic MSP Account Lead: Growth & Client Success

Industry Analysts, Inc.; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Industry Analysts, Inc. in Knoxville seeks a Senior Account Manager to be the primary liaison with key clients. You will nurture relationships, ensure satisfaction, and drive growth by aligning Managed IT services with client goals.

The ideal candidate has deep MSP knowledge, with experience in cloud computing, cybersecurity, IT infrastructure, and managed support, and a proven track record of expanding revenue through proactive account management.

Qualifications

• Experience in senior account management within MSPs.
• Proven ability to grow revenue through strategic account planning.
• Strong understanding of cloud, cybersecurity and IT infrastructure services.

Responsibilities

• Develop and maintain relationships with key clients in Knoxville.
• Identify and act on opportunities to expand services and revenue.
• Translate client needs into MSP service plans and proposals.
• Coordinate cross-functional teams to ensure client success.

Skills

Account management

MSP knowledge

Revenue growth

Cloud computing

Cybersecurity

IT infrastructure

Job description

Industry Analysts, Inc. in Knoxville seeks a Senior Account Manager to be the primary liaison with key clients. You will nurture relationships, ensure satisfaction, and drive growth by aligning Managed IT services with client goals.

The ideal candidate has deep MSP knowledge, with experience in cloud computing, cybersecurity, IT infrastructure, and managed support, and a proven track record of expanding revenue through proactive account management.