Remote MSP Account Growth Leader

Velocity1; Madison (AL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Velocity1 is seeking a Senior Account Manager to serve as the primary liaison with key clients, driving retention, satisfaction, and revenue growth. You will align MSP services with client business goals while leading cross-functional collaboration to deliver exceptional service.

The role requires 3+ years in account management in MSP/IT services, strong relationship management, and a strategic sales mindset. Travel to client sites (20-30%) and flexible schedule are expected.

Qualifications

• 3+ years of account management experience in MSP/IT services.
• Strong background in client relationship management and IT service sales.
• College degree or higher is preferred; certifications are a plus.

Responsibilities

• Develop and nurture long-term relationships with clients to ensure retention and growth.
• Serve as the primary contact for client escalations and ensure timely issue resolution.
• Identify opportunities for service expansion, including upselling and cross-selling MSP solutions.
• Collaborate with internal teams to ensure seamless service delivery.
• Conduct regular business reviews with clients and provide performance insights.
• Advise clients on IT strategy and emerging technologies.
• Monitor contract renewals and negotiate terms as needed.
• Assist in developing customized IT roadmaps for clients.
• Represent Velocity1 at conferences and client meetings.
• Maintain accurate client records and account activity across Velocity1 systems.

Skills

Communication

Customer Service

Multitasking

Self-Management

Strategic Planning

Education

Bachelor's degree or higher in General Studies

High School diploma or equivalent

Industry certifications (e.g., CompTIA, ITIL, Microsoft, AWS, Cisco)

Job description

Velocity1 is seeking a Senior Account Manager to serve as the primary liaison with key clients, driving retention, satisfaction, and revenue growth. You will align MSP services with client business goals while leading cross-functional collaboration to deliver exceptional service.

The role requires 3+ years in account management in MSP/IT services, strong relationship management, and a strategic sales mindset. Travel to client sites (20-30%) and flexible schedule are expected.