Remote MSP Account Manager — Strategic Growth

RJ Young Company; Knoxville (TN); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Velocity1 in Knoxville is seeking a Senior Account Manager to be the primary liaison with key clients, aligning MSP services with business goals and driving revenue growth.

You will develop long-term client relationships, manage escalations, and collaborate with internal teams to deliver IT solutions that support clients’ strategic objectives.

The role requires 3+ years in account management within MSP or IT services, with travel up to 20–30% and a focus on customer success.

Qualifications

• 3+ years of account management experience in MSP, IT services, or technology sector.
• Strong background in client relationship management and IT service sales.
• Bachelor's degree or higher; related certifications a plus.

Responsibilities

• Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth.
• Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence.
• Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions.
• Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery.
• Conduct regular business reviews with clients, providing performance insights and proactive recommendations.

Skills

Communication

Customer Service

Multitasking

Self-Management

Strategic Planning

Education

Bachelor's or better in General Studies

High School diploma or equivalent

Job description

Velocity1 in Knoxville is seeking a Senior Account Manager to be the primary liaison with key clients, aligning MSP services with business goals and driving revenue growth.

You will develop long-term client relationships, manage escalations, and collaborate with internal teams to deliver IT solutions that support clients’ strategic objectives.

The role requires 3+ years in account management within MSP or IT services, with travel up to 20–30% and a focus on customer success.