Strategic IT Account Manager (MSP)

Digitailor; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Uprite seeks a seasoned Client Relationship Manager to own a portfolio of clients in a fast-paced MSP environment. You will lead recurring meetings, translate technical status into business guidance, and build roadmaps and budgets aligned with clients’ goals.

You’ll drive opportunities, partner with the sales team on pre-sales, onboarding, and assessments, and shepherd issues through to resolution with cross-functional teams. Houston-based role with direct client impact.

Qualifications

• 5+ years in an MSP or IT services environment.
• Experience owning client or account relationships and running meetings.
• Comfort discussing budgets, risk, and priorities with business leaders.

Responsibilities

• Serve as the primary point of contact and relationship owner for a defined set of Uprite clients.
• Run recurring client meetings and Business Technology Reviews, translating environment into actionable recommendations.
• Build and maintain technology roadmaps and budgets aligned to client goals.
• Identify and propose solutions that reduce client risk and improve day-to-day operations; coordinate delivery with the project team.
• Own the sales pipeline for accounts in ConnectWise Manage from opportunity to close.
• Support onboarding, Business Technology Assessments for prospects, and occasional pre-sales work with the sales team.
• Escalate and resolve client issues—service, billing, or vendor—by coordinating with the right teams.

Skills

Account management

Client relationships

Budget discussions

Sales instincts

Meeting facilitation

Education

Bachelor's degree in Business/IT or related

Tools

ConnectWise Manage

Job description

Uprite seeks a seasoned Client Relationship Manager to own a portfolio of clients in a fast-paced MSP environment. You will lead recurring meetings, translate technical status into business guidance, and build roadmaps and budgets aligned with clients’ goals.

You’ll drive opportunities, partner with the sales team on pre-sales, onboarding, and assessments, and shepherd issues through to resolution with cross-functional teams. Houston-based role with direct client impact.