Strategic MSP Account Lead: Cybersecurity Growth

Convergence Networks; Milwaukie (OR); On-site; USD 70,000 - 110,000; Full time

Job summary

Convergence Networks is seeking a passionate Account Manager to ensure customer success and maximize value from our managed IT and cybersecurity services. This role focuses on guiding customers through adoption, aligning outcomes with business goals, and coordinating cross-functional efforts to deliver excellence.

Ideal candidates have a strong track record in account management within MSP/IT fields, excellent communication, and the ability to work independently while driving strategic

Qualifications

• 5+ years in client relationship and account management.
• 5+ years in the MSP/IT or cybersecurity industries.
• Experience managing large, complex accounts with multiple stakeholders.
• Experience driving technology adoption and managing a sales funnel.
• Excellent written and verbal communication skills.

Responsibilities

• Drives customer adoption/engagement of CN services through education and alignment with business outcomes.
• Orgainizes value discussions with customers quarterly.
• Maintains relationships with key decision makers and influencers.
• Leads internal advocacy to drive outcomes.
• Manages renewals risk and coordinates CN leadership engagement.
• Serves as primary contact for escalations, requests, and billing issues.

Skills

Client relationships

Account management

MSP/IT/cybersecurity

Large complex accounts

Technology adoption

Sales funnel management

Independent work

Stakeholder management

Communication skills

Public speaking

Job description

Convergence Networks is seeking a passionate Account Manager to ensure customer success and maximize value from our managed IT and cybersecurity services. This role focuses on guiding customers through adoption, aligning outcomes with business goals, and coordinating cross-functional efforts to deliver excellence.

Ideal candidates have a strong track record in account management within MSP/IT fields, excellent communication, and the ability to work independently while driving strategic