Strategic MSP Account & Growth Lead

Velocity1; Knoxville (TN); Hybrid; USD 65,000 - 105,000; Full time

Job summary

Velocity1 is seeking a Senior Account Manager in Knoxville, TN to serve as the liaison between the company and key clients. You will drive revenue by understanding client needs and aligning MSP services to business goals.

The role requires 3+ years in account management within MSP/IT services, strong relationship-building skills, and the ability to manage renewals and strategic planning. Occasional travel and a flexible office setting are expected.

Qualifications

• 3+ years of account management experience in the MSP/IT services or technology sector.
• Strong background in client relationship management and IT service sales.
• High School diploma or equivalent.

Responsibilities

• Develop and nurture long-term relationships with clients to ensure retention and growth.
• Act as the primary contact for client escalations and ensure timely resolution.
• Identify opportunities for service expansion, upselling and cross-selling MSP solutions.
• Partner with internal teams to ensure seamless service delivery.
• Conduct regular business reviews with clients and provide performance insights.
• Stay informed about industry trends and advise clients on IT strategies.
• Monitor contract renewals and negotiate terms as needed.
• Assist in developing customized IT roadmaps for clients.
• Represent Velocity1 at industry events and client meetings.
• Maintain accurate client records and account activities in Velocity1 systems.

Skills

Communication

Customer Service

Multitasking

Self-Management

Strategic Planning

Education

Bachelor's degree

High school diploma

Job description

Velocity1 is seeking a Senior Account Manager in Knoxville, TN to serve as the liaison between the company and key clients. You will drive revenue by understanding client needs and aligning MSP services to business goals.

The role requires 3+ years in account management within MSP/IT services, strong relationship-building skills, and the ability to manage renewals and strategic planning. Occasional travel and a flexible office setting are expected.