Strategic MSP Account Lead - Remote

RJ Young; Madison (AL); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Velocity1 in the United States is seeking a Senior Account Manager to serve as the primary liaison with key clients, drive revenue growth, and align MSP services with client goals. You will manage relationships, oversee escalations, and collaborate with sales, support, and project teams to deliver value.

The role requires 3+ years in MSP or IT services, strong relationship management, and a proactive approach to renewals and service expansions.

Qualifications

• 3+ years of account management experience in the MSP, IT services, or technology sector.
• Strong background in client relationship management and IT service sales.
• High School diploma or equivalent

Responsibilities

• Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth.
• Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence.
• Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions.
• Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery.
• Conduct regular business reviews with clients, providing performance insights and proactive recommendations.
• Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies.
• Monitor contract renewals, ensuring timely communication and negotiation of terms.
• Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency.
• Represent the company at industry conferences, networking events, and client meetings.
• Maintain accurate client records, contracts, and account activities in all Velocity1 systems.
• Hold a working understanding of all Velocity1 technology tools and solutions.

Skills

Client relationship management

IT service sales

MSP services knowledge

Account management

Industry awareness

Education

High School diploma or equivalent

College degree in Business or IT

Tools

Velocity1 platform

Job description

Velocity1 in the United States is seeking a Senior Account Manager to serve as the primary liaison with key clients, drive revenue growth, and align MSP services with client goals. You will manage relationships, oversee escalations, and collaborate with sales, support, and project teams to deliver value.

The role requires 3+ years in MSP or IT services, strong relationship management, and a proactive approach to renewals and service expansions.