Senior MSP Account Director

Velocity1 Technologies, LLC; Knoxville (TN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Velocity1 Technologies, LLC seeks a Senior Account Manager to serve as the primary liaison with key clients, aligning MSP services to business goals and driving revenue growth. The role requires deep MSP knowledge, especially in cloud, cybersecurity, IT infrastructure, and managed support, with travel to client sites 20–30% and flexible remote options.

The candidate will manage escalations, conduct business reviews, and partner with internal teams to ensure service excellence.

Qualifications

• 3+ years of account management experience in MSP/IT services or technology.
• Strong client relationship management and IT service sales background.
• High School diploma required; college degree preferred; industry certifications valued.

Responsibilities

• Develop and maintain long-term client relationships to drive retention and growth.
• Serve as primary point of contact for client escalations and ensure timely resolutions.
• Identify opportunities for upselling and cross-selling MSP solutions.
• Collaborate with technical support, project management, and sales teams for service delivery.
• Conduct regular business reviews with clients and provide performance insights.
• Stay informed on industry trends and advise clients on IT strategies.
• Monitor contract renewals and negotiate terms as needed.
• Assist in developing customized IT roadmaps for clients.
• Represent Velocity1 at conferences and client meetings.
• Maintain accurate client records and account activities in Velocity1 systems.

Skills

Client relationship management

IT service sales

Communication

Customer service

Multitasking

Self-management

Strategic planning

Education

Bachelor's degree in General Studies

High School diploma or equivalent

College degree preferred

Industry certifications encouraged

Job description

Velocity1 Technologies, LLC seeks a Senior Account Manager to serve as the primary liaison with key clients, aligning MSP services to business goals and driving revenue growth. The role requires deep MSP knowledge, especially in cloud, cybersecurity, IT infrastructure, and managed support, with travel to client sites 20–30% and flexible remote options.

The candidate will manage escalations, conduct business reviews, and partner with internal teams to ensure service excellence.