Strategic Mid‑Market SaaS Account Manager

01A; Palo Alto (CA); On-site; USD 131,000 - 175,000; Full time

Job summary

Navan is seeking an Account Manager to drive revenue by managing Mid-Market clients on our travel & expense platform. You will build trusted adviser relationships, onboard clients, promote platform adoption, and manage renewals while identifying expansion opportunities across Navan’s portfolio.

In this high-velocity role you’ll partner with Sales, Product, Finance, Support and Operations up to the C-Suite to delight customers and exceed targets. Occasional travel to client sites is expected.

Qualifications

• 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills.

Responsibilities

• Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned and maximum value is unlocked.
• Drive usage of the Navan platform by ensuring clients manage 100% of their T&E programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute opportunities for account expansion across departments, teams, geographies, products and use cases.
• Broaden relationships within accounts with multiple champions.
• Collaborate cross-functionally to uncover and deliver client needs.
• Deeply understand Navan’s product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Onboard new clients and ensure maximum value throughout their lifecycle.
• Own renewals and upsells/cross-sells of adjacent products.

Skills

Account Management

SaaS Sales

Relationship Building

Strategic Thinking

Communication Skills

Data-Driven

Prioritization

Team Collaboration

Education

Bachelor’s degree

Job description

Navan is seeking an Account Manager to drive revenue by managing Mid-Market clients on our travel & expense platform. You will build trusted adviser relationships, onboard clients, promote platform adoption, and manage renewals while identifying expansion opportunities across Navan’s portfolio.

In this high-velocity role you’ll partner with Sales, Product, Finance, Support and Operations up to the C-Suite to delight customers and exceed targets. Occasional travel to client sites is expected.