Strategic SaaS Account Manager — Revenue, Renewals, Expansion

01A; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Flexible time off

Parental leave

Travel-related perks

Job summary

Navan is seeking a Commercial Account Manager in Austin, TX to drive revenue by optimizing client value and ensuring onboarding success. You will manage post-sales activities, build trusted advisor relationships from administrators to C-suite, and lead renewals and cross-sells across Navan’s Travel & Expense offerings.

You’ll collaborate with Sales, Product, Finance, Support, and Operations to delight customers and expand partnerships.

Qualifications

• 2+ years in account management, sales, or related customer-facing role at a SaaS company.
• Bachelor’s degree preferred or equivalent work experience.
• Proven track record of high performance and success.
• Strong communication and presentation skills.
• Data-driven mindset with attention to detail.
• Ability to thrive in a fast-paced, evolving environment.
• Self-motivated with initiative to delight clients and drive revenue.

Responsibilities

• Manage post-sales activity for Commercial customers with relationship-building and product knowledge.
• Develop trusted advisor relationships with clients from admins to C-suite to maximize value.
• Drive Navan platform usage by ensuring clients manage 100% of their Travel & Expense programs through Navan.
• Meet or exceed revenue goals.
• Identify opportunities for account expansion across departments, geographies, products and use cases.
• Broaden relationships with multiple champions across teams and levels.
• Collaborate cross-functionally to uncover and deliver client needs.
• Travel to customer sites as appropriate.
• Onboard new clients and ensure they unlock maximum value throughout their lifecycle.
• Own client renewals and upsells/cross-sells of adjacent products.

Skills

Relationship building

Account management

Sales

Strategic thinking

Communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Navan is seeking a Commercial Account Manager in Austin, TX to drive revenue by optimizing client value and ensuring onboarding success. You will manage post-sales activities, build trusted advisor relationships from administrators to C-suite, and lead renewals and cross-sells across Navan’s Travel & Expense offerings.

You’ll collaborate with Sales, Product, Finance, Support, and Operations to delight customers and expand partnerships.