Strategic SaaS Account Manager — Growth & Renewals

01A; New York (NY); Presencial; USD 105.000 - 140.000; Jornada completa

Descripción de la vacante

Navan is seeking a Commercial Account Manager in the United States to drive revenue by ensuring client happiness and maximizing value from the Navan platform. You will manage post-sales activity, build trusted advisor relationships with clients from admins to the C-suite, and lead renewals and cross-sells across our portfolio.

You’ll collaborate with Sales, Product, Finance, Support and Operations teams and travel to client sites as needed.

Formación

• 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
• Bachelor’s degree preferred or similar work experience.
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills.
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
• Data driven mindset with attention to detail.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.
• Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.

Responsabilidades

• Manage post-sales activity for Commercial customers through relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients from administrators up to C-suite to align program goals and maximize value from Navan.
• Drive usage of the Navan platform so clients manage 100% of their Travel & Expense programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute opportunities for account expansion across departments, teams, geographies, products and use cases.
• Broaden relationships within accounts with multiple champions across teams and levels.
• Collaborate cross-functionally to uncover and deliver client needs.
• Deeply understand Navan’s product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Onboard new clients and ensure they unlock maximum value throughout their lifecycle.
• Own renewals and upsells/cross-sells of adjacent products.

Conocimientos

Account management

Sales

Customer-facing

Strategic thinking

Communication

Data-driven

Educación

Bachelor’s degree

Descripción del empleo

Navan is seeking a Commercial Account Manager in the United States to drive revenue by ensuring client happiness and maximizing value from the Navan platform. You will manage post-sales activity, build trusted advisor relationships with clients from admins to the C-suite, and lead renewals and cross-sells across our portfolio.

You’ll collaborate with Sales, Product, Finance, Support and Operations teams and travel to client sites as needed.